On April 25, I made a hotel reservation in Prague through Agoda for 1 room, 2 people. I received confirmation from both my bank and Agoda—everything seemed fine. But when I checked the Agoda app, I noticed that two separate bookings were created: ID532809007 and ID532809703—even though I had only made one reservation.
Shortly after, I received emails stating that both reservations were not confirmed, and the app marked them as canceled. So, I booked again at the same hotel for 2 people, only to find once more that two separate bookings were created: ID532827 and ID532823. Again—double bookings for a single request.
When we arrived at the hotel, they confirmed only one reservation—ID2184247474—and said the second one, ID21841655499, was not valid. However, I was still charged for both. The hotel told me to contact Agoda to resolve the issue. I emailed dozens of times, but Agoda claimed they couldn’t reach the hotel. When I emailed the hotel directly, they passed the responsibility back to Agoda.
This is a system glitch, and yet I’m the one left paying for a room I never stayed in. I did nothing wrong and followed all proper steps. Agoda’s platform error should not cost me money. I am now being ignored and bounced between the hotel and Agoda, while the issue remains unresolved.
I demand that Agoda refund the full amount for the duplicate, unused booking immediately. If this is not resolved, I will file formal complaints with every consumer protection authority available.
In October, I booked a hotel in Prague through Agoda for November 12-14. Initially, the reservation was confirmed, but I later received an email stating the transaction failed due to a system error. When I checked Agoda’s website, it showed the reservation as canceled, so I booked another hotel thro...
I accidentally made two duplicate reservations for the same hotel room on April 2, 2024, due to an outdated email address on my Agoda mobile app. Before I could correct the mistake, Agoda charged my credit card twice for the two bookings, even though they were both unconfirmed. I contacted the hotel...
I accidentally (or possibly due to a system glitch) made two identical bookings for the same hotel on Agoda, both for the same dates and same room type. When I realized the issue, I immediately contacted the hotel directly. They were understanding and said they would refund half the payment as a goo...
After years of using your platform for every single trip, you've completely victimized me and my family. I booked two rooms for a family vacation, but only one room was confirmed and reserved. The second room was not confirmed, and since my family can't vacation in separate hotels, I requested a can...
Because Agoda didn't confirm my reservation immediately, I accidentally booked the same hotel, for the same dates, three separate times! Each time, I thought the previous booking hadn’t gone through, so I kept trying. Now, unbelievably, Agoda refuses to refund any of these bookings—even though I can...
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