Between September 1–5, 2025, I booked a sea view room at Orange County Hotels Alanya through Agoda and even paid an extra fee specifically for this upgrade. However, when I arrived at the hotel, I was given a land view room instead. This was not only a breach of what I paid for but also caused major problems during my stay.
The reason I chose and paid more for a sea view room was because I was traveling with my baby. We wanted a quiet room with a sea view so our child could rest peacefully. Instead, our room faced the busy roadside, which was extremely noisy, and my baby could not sleep properly. As a family, we had hoped to enjoy sitting on the balcony and watching the sea with our daughter, but this was completely denied to us despite paying extra. Our holiday was completely ruined.
I contacted Agoda customer service multiple times, raised the issue with the hotel staff, and also sent several emails. Despite all this, I have not received any support, resolution, or refund.
Booking details:
Agoda Reservation ID: 1642550699
Reference No: 100160771
Hotel’s Reference ID: 2272866361
Total Payment: ₺44,202 (paid by credit card)
I am demanding a full refund of ₺44,202 due to this unacceptable experience. Agoda must take responsibility for charging extra for a sea view room that was never provided and for ignoring repeated complaints.
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