On checking my bank statement from my UK account, I discovered two fraudulent charges from Agoda dated 23 April, even though I did not attempt to make any booking on that date or through Agoda at all. One payment is for 1,200.00, and the other is for 702.00, and there is no corresponding reservation or confirmation from Agoda for these amounts. I have already contacted Agoda and my bank regarding these unauthorized charges, but so far, I have not received any helpful support or resolution. I can provide my bank statements and all transaction details as attachments to clearly show that these payments were taken without any booking being made. I request a full refund of both amounts that were wrongfully charged, and I ask that Agoda investigate how these unauthorized payments were processed in my name despite no reservation being created.
On April 5th, I discovered a fraudulent charge from Agoda on my credit card for a hotel booking in Singapore in the amount of 712.25€. I have never visited Agoda’s website, I have never created an account with them, and I have never made any booking through their platform, so this transaction is cle...
On March 11, 2025, I made a hotel reservation through Agoda, but I canceled it immediately. Shortly after, I received an email confirming my refund had been processed. However, despite this confirmation, the money never appeared in my bank account. I immediately contacted my bank, and they confirme...
On July 26, 2024, my reservation with Agoda (reservation number 1312503568) was mistakenly charged twice to my credit card. I've been trying to get in touch with the company through various channels, but I haven't received any response. I reached out to my bank for assistance, and they suggested tha...
Today, I noticed that a payment was withdrawn from my card via Agoda.com—completely without my knowledge or authorization. I was at home with my card in my possession, and yet the transaction went through. What’s even more concerning is that I received no verification or confirmation code. How is i...
I opened an account on Agoda.com, added my credit card information, and later decided to delete the account. Despite successfully deleting my account, I was shocked to find that Agoda still charged my card on March 28, 2025. This charge was made after my account was closed, which is completely unacc...
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