I made a reservation on Agoda (booking number 1256324304) for a one-night stay on April 19–20. Before the trip, I called the hotel to confirm some details—only to be told that the property hadn’t opened yet and wouldn’t be operational until May 20. Naturally, I couldn’t stay there since it was physically closed.
I immediately reached out to Agoda through both email and phone, expecting a quick resolution. But despite repeated attempts, I’ve received no refund and no meaningful response. Agoda continues to drag this issue out instead of acknowledging that they listed a hotel that wasn’t even open for bookings.
This situation is outrageous. I paid for a service that didn’t exist and Agoda refuses to take proper action. I demand a full refund in ₺ immediately and a clear explanation of why the platform allowed users to book a hotel that wasn’t even operational.
On May 15 around 1:30 AM, I booked a room through Agoda for one night. Just 10 minutes later, I arrived at the hotel, only to be told that no rooms were available and that check-in wouldn't be possible until 12 PM. I was shocked—they had accepted my reservation and charged my account, yet had nothin...
I booked a hotel in Istanbul through Agoda for April 19–22, and my reservation shows as confirmed on the Agoda platform. However, when I reached out to the hotel, they informed me that they never approved or confirmed the booking. This has left me without a place to stay, and to make matters worse, ...
I made a reservation through Agoda with booking number 1609157246. When I arrived at the hotel, they told me they were fully booked and couldn’t accommodate us. I was left without a room, despite having a confirmed and paid reservation. I immediately tried to contact Agoda customer service, but it’...
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