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I Booked a Sea View Superior Room on Agoda but Corendon Playa Kemer Says It’s a Land View

June 3, 2025 2:48 PM42

Today, I called Corendon Playa Kemer to confirm my reservation made through Agoda. They told me I only have a booking for a land view standard room, but my reservation was for a sea view double Superior room. This mix-up is frustrating and unacceptable. I’ve tried contacting Agoda customer service multiple times but can’t get through to anyone. I demand a prompt resolution to this issue. I paid for a specific room and expect what I booked, not to be downgraded or confused like this. Please fix this immediately and ensure I get the room I reserved. This situation is causing me a lot of stress right before my trip.

June 7, 2025 9:53 PM (4 days after complaint)

Thank you for your comment, we have replied to your email on 06 Jun 2025, please kindly check your email inbox for the update. Thank you for your understanding. Regards, Jat

June 7, 2025 10:09 PM

We are sorry if we are unable to fulfill your need. Thank you for your kind understanding. Regards, Jat

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