I booked a refundable reservation through Agoda, but when I tried to cancel it, the site displayed a message saying that cancellation requires approval from the property. However, when I contacted the hotel directly, they told me that no cancellation request had ever been sent to them by Agoda.
As a result, Agoda is refusing to process the cancellation, even though I specifically booked a room with a free cancellation option. This situation is misleading and unfair to customers who rely on Agoda’s advertised flexibility.
I demand that Agoda immediately process my cancellation request and refund my payment in full as stated under the “free cancellation” policy I selected at the time of booking.
My hotel reservation was canceled by the hotel itself, and they informed me that they were waiting for Agoda's confirmation. However, in the app, my booking still appeared as active. When I attempted to cancel the reservation myself, I was told it was past the cancellation period and against the hot...
I booked a hotel through Agoda yesterday but had to cancel it due to personal reasons. I also called the hotel directly and emailed Agoda to ensure the cancellation process was smooth. While they assured me I would receive a refund, I never got any confirmation email—not for the booking, the cancell...
I canceled a hotel booking through Agoda and have yet to receive my refund, even though the platform states that refunds will be processed within 30 to 45 days. This delay is completely unacceptable, and I am left without any resolution. On top of that, it’s nearly impossible to reach a customer rep...
I made a vacation reservation through Agoda, and shortly after, I received an email directly from the hotel stating that they had to cancel my booking. Despite the cancellation, Agoda still withdrew the full payment from my account. This is completely unacceptable. If the hotel is not going to hono...
I booked a hotel through Agoda, and the payment was successfully processed. However, the hotel claims they never received my reservation in their system, leaving me stranded without a room. Despite paying, I was told there’s no refund, and I’ve been unable to get any help from Agoda’s customer servi...
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