I own a built-in Teka dishwasher that is now about six years old. Over time, the racks have started to crumble and rust, and this problem has become permanent and progressively worse with use. At this point, the racks are so rusted and damaged that the dishwasher can no longer be used properly. I ha...
"You are telling me that you can offer a solution by charging a fee for an exchange. This rust is not due to customer use, it is a manufacturing defect of your brand. It doesn't matter, don't replace it, I'll buy a new machine, but I won't let anyone buy this brand. As seen in the pictures, you are putting my family's health at risk."
"I am writing a confirmation message trusting Ms. Zübeyda's sincerity; I hope she doesn't embarrass me."
"I am still waiting for a call. The process is ongoing."
Today, I experienced a problem with my Teka dishwasher. When I turn the machine on, it makes a noise and the red light turns off. This issue has occurred for the first time. I have not yet contacted customer service, and I tried restarting the machine, but the result did not change. I do not have t...
I have been facing a serious issue with my Teka TB 770 model cooktop since July, and it has been nothing but a source of frustration and disappointmen...
"I would like to thank the resolution team who worked hard for a long time to find a solution."
I purchased a Teka electric cooktop on November 1, 2024, and shortly afterward, one of the burners stopped heating. When I called for service, I was t...
"No one contacted me, I personally called and requested service. I do not want to pay a service fee after all this inconvenience. How do you plan to help?"
On May 14, 2014, I purchased a Teka ARK938 kitchen faucet. However, on February 16, 2025, I experienced a spout breakage, which, according to various ...
"Of course, no one called or asked, Teka should be avoided, unfortunately they do not stand behind their product, and they are not hesitant to send broken and defective products."
The hood was broken in the built-in set sent by Horoz Logistics, which I bought from Teka, and a service form was created for this. I gave approval for the replacement, but Teka keeps me waiting despite my repeated requests. It’s been two weeks now. Actually, my experiences with the company are much...
I called the technical service due to a smell coming from my Teka built-in oven. They informed me that the heating element and a part called the commutator needed to be replaced, saying the insulation was damaged. They also promised that the oven would be serviced and cleaned to look as good as new....
Dear Xolvie Team, I am writing to express my dissatisfaction with the recent service I received for my Teka range hood. Despite multiple follow-ups, the problem persists, and I have not received any satisfactory assistance. I expected better service from a reputed brand like Teka. I request that thi...
Unfortunately, our Teka built-in appliances didn't live up to our expectations. The dishwasher wires began to rust after three years. After five years, the motor started to malfunction. Then, after six years, the electric hob started having a problem with its circuit board. The cost of replacing the...
On September 13th, I contacted Teka customer service to get the authorized service number for Mugla-Mentese. I called the authorized service and reported that one burner on the hob was not working. I sent a photo of the label with the serial number. They said they would schedule a service and closed...
"Good day, thank you for the quick response, but you mentioned both that you will be in touch and that we should get in touch. Will you call us? Or should we call you?"
Hey, the baskets inside our Teka dishwasher, model DW605S, are rusting and falling apart! The machine is having problems draining water because old an...
"The broken pieces almost cut my hands while cleaning the stove, and every time I wiped it, tiny pieces stuck to the cloth. I realized at the last moment that the glass would get into my hand while squeezing the cloth, so I stopped! The crack is getting bigger when I put a pot on it. One day, the stove will explode in front of my eyes, and large and small pieces of glass, like powder, will come out! You can't stand behind your product, and if I experience any health issues, cuts, injuries, etc., because of this stove, Teka will be solely responsible. I managed to avoid it today. But I won't clean my stove with this fear every time; I either want it resolved as soon as possible, or I will proceed by applying to the necessary places and reflecting the process to the public through my followers. Look at the problem caused by a one-year-old stove. And you insist on saying that we did it, trying to shirk your responsibility. My trust in the company is about to end, and I almost wanted to buy a hood, etc., from you. Until this incident happened to me. Why would I damage a device I use with love? I urgently expect a solution from the authorities."
The glass on my Teka TZ 6415 cooktop cracked unexpectedly, maybe because of the heat, even though the stove still works fine. I've only been using the...
"My issue has been resolved by the Teka brand. I would especially like to thank Ms. Zübeyde for her support during this process."
I've been trying to find a solution for six months, but I haven't been successful. I want to bring up the complaint I wrote six months ago again. Let ...
"I would like to thank the company officials very much for resolving the issue I experienced... My problem has been solved."
"I have not yet received a response."
The dishwasher basket I've been using since August 2019 is all rusty, which is making the little prongs break. The basket is falling apart, as you can...
"Please try to reach out via email by providing a solution; I would prefer it to be in writing."
We have a Teka hood that came with a built-in charcoal filter. When the service activated it, they installed the filter and I had to pay extra for it. But when we switched it on, it didn't get rid of smells and steam like it said it would. The house still smells like food. When we called the service...
"Contact was made with the company representative. Thank you."
Teka doesn't provide support for its products. For instance, the lightbulb in my kitchen hood always keeps going out. They overcharge for the replacem...
"Thank you very much for your communication process that lasted 4 days, your diligent search for solutions, and your feedback during the mentioned processes. It made me very happy to see that you are always there for your customer."
