I purchased a pair of Adidas Terrex Daroga Two 13 Heat.Rdy Hiking Shoes from the Bolu Highway Outlet Adidas store two months ago and immediately encountered problems. I returned them right away. About 10 days later, I received an SMS with a code (T24418043). When I called Adidas customer service, they redirected me to the store, saying they hadn't received the product. The store told me they had just shipped the shoes back and that I should hear back within 1-2 weeks. When I called Adidas central again, they said there was no issue with the shoes and I could pick them up within two weeks.
However, the shoes make a ticking noise when I walk. When I asked how they would address this, they assured me that their experienced staff would resolve it. Unfortunately, their "experience" couldn't fix the problem, and the shoes were returned to me as "problem-free." I’ve attached a video showing the noise. The shoes make a ticking sound that attracts attention in quiet areas. Additionally, while the left shoe fits perfectly, the fabric on the right shoe slips under my heel, causing it to come off when I walk quickly.
I hope Adidas will uphold their corporate standards and resolve this issue. If not, I plan to escalate the matter to the Consumer Arbitration Board.
I recently purchased a brand new pair of Adidas Adizero Evo SL running shoes, and right out of the box, I noticed a serious defect. There’s a clear balance problem in the right heel—it feels unstable and throws off my posture while walking or running. I’ve only worn the shoes twice because I’m genui...
On June 23, 2025, I purchased a pair of Adidas Runfalcon 5 CBLACK/FTWWHT/CBLACK shoes for around ₺4000. After wearing them for less than three months, I experienced a serious issue where the plastic part around the lace holes began cutting through the fabric. I used the shoes every other day for wal...
Within 5 months, my Terrex branded Adidas shoes have torn on the sides. It is really surprising that both shoes have torn in the same place, especially considering that we purchased Terrex for its durability and outdoor performance. The shoes have only been used for normal daily activities and have ...
I purchased a pair of athletic shoes from the Adidas store at Yenisahra Optimum Mall on December 6, 2023. After wearing them only 3-4 times, the shoes caused a painful sore on the right side of my foot, just below the ankle bone. I won't even mention the heel part. I have never felt comfortable wear...
I purchased a pair of shoes from the Adidas store at Gaziantep Prime Mall. It has been 23 days since I bought the shoes, and I noticed tears on the side. I wanted to send the shoes for inspection, and the store assured me they would provide results within 21 business days. I left the product at the ...
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