I purchased a standard 1‑year general English package from Open English Turkey on 09.01.2024 using the e‑mail address sehmusya***@hotmail.com and paid approximately 16,000 TL in total for this package. The membership I chose and paid for was clearly defined as a 1‑year package. Despite this, I later noticed that starting from 09.01.2025 until 09.12.2025, a monthly membership fee of 1,087 TL was regularly charged to my card at the beginning of each month. During this entire period, I did not log into the system even once and did not benefit from the service in any way. I have the relevant bank statements and payment receipts for all these transactions. I did not give any explicit approval or consent for automatic renewal, nor was I clearly informed in an understandable way that my membership would be converted into an automatically renewed monthly subscription after the 1-year. Although I did not provide any such consent, my card was charged for 11 months, which I do not accept. I contacted Open English customer service regarding these unauthorized and unused payments, but I was informed that they could not issue a refund. I find it unacceptable that charges were made from my card for a service I did not use and for which I had not given explicit renewal consent. I request that all payments collected from my card between 09.01.2025 and 09.12.2025 without my consent and without any use of the service be fully refunded to me and that the automatic renewal on my account be permanently cancelled.
In September 2024, I purchased a 1-year membership with Open English and paid the full amount upfront. However, on September 17, 2025, I noticed that ₺2,255.62 was charged to my credit card without my authorization or prior notice. I never agreed to or was informed about automatic renewal of my sub...
On September 16, 2024, I purchased a 1-year package from Open English for my spouse. We did not renew the membership after it expired. However, on September 16, 2025, without my authorization, a charge of 2,077.54 TL was debited from my credit card under the description of “renewal fee.” As the car...
As part of my General English membership with Open English, on September 10, 2025, at 16:05, an amount of ₺1,698.30 was withdrawn from my credit card ending in 3253 without my knowledge or consent. My membership was for one year only, and I had specifically requested that it should not be renewed on...
About a year ago, I purchased the “General English” package annual membership from Open English. However, I found the platform unhelpful and have not used the service for about nine months. During the subscription process, I was not clearly informed that my membership would be automatically renewed ...
On August 30, 2025, my annual Open English membership was renewed without my consent, and ₺1,767.92 was charged to my Halkbank credit card. I received no prior notification regarding the renewal—no email, no SMS, and no in-app warning of any kind. When I noticed the charge, I immediately contacted ...
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