I ordered a product from Adidas.com. Two minutes later, I canceled the transaction and purchased another product. While the payment for the canceled item should have been refunded to my card within 3 business days, no refund was processed. I've called customer service multiple times, receiving the same response: "We've forwarded it to the finance department; awaiting response." I paid for a service I didn't receive. My billing cycle has passed, and I've paid upfront for the order that wasn't cancelled. Now, I've had to resort to contacting Adidas for the refund. This situation doesn't reflect well on Adidas. I've escalated the issue to the Consumer Arbitration Board.
I placed an order through the Adidas app, but the experience turned into a frustrating mess. During checkout, the app gave an error message saying the first payment didn’t go through, so I tried again with a different card. That time, the payment was successful, and the order was confirmed. However...
Adidas asked for a refund of the shoes I bought with a discount as soon as they were shipped, and they went back to them before they even reached my a...
I bought something from Adidas' online store seven months ago and had to return it due to poor quality. However, despite the passage of several months, I have yet to receive a refund for the returned item. Adidas appears to be making a frustrating lack of effort to resolve this issue. Every time I c...
Dear Adidas, I have two return orders—ATR03946443 and ATR03950946. Both shipments have been successfully delivered back to you, yet there’s still no sign of a refund or any update on the return process. What exactly are you waiting for? For a brand of your size and reputation, this kind of delay is...
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