On April 4, 2025, I purchased a Ballarini brand frying pan from the Zwilling store at Akasya Mall in Istanbul as part of my dowry shopping. The red part of the handle—the mechanism used to detach the handle—broke once before, and the store replaced the product at that time. However, even though I do...
I have been using a Zwilling soup ladle that I purchased from Enplus.com.tr for about five months. I chose this product believing it was made of stainless steel, but I recently noticed that it has started to rust. Experiencing rust on a frequently used kitchen utensil in such a short time is both co...
I contacted technical service after losing the small blue component inside the lid of my Zwilling AirControl pressure cooker. Following their instructions, I placed an order for the valve through the provided link on March 4. My order number is ynl6928482, and I paid a total of $11 for the product a...
I am writing to report an unethical and misleading experience I have had with Zwilling’s customer service regarding your points and promo code system, which I consider to be a bait-and-switch practice. On March 29, 2026, I made purchases through the Zwilling online store and at the Zwilling store in...
I have been using my Zwilling AirControl pressure cooker for about two years. Over the past 1–2 months, I have been experiencing a serious performance issue. During cooking, the double pressure indicator lines, which are supposed to rise, do not move at all. As a result, sufficient pressure does not...
At the beginning of March 2026, I contacted Yenile Teknoloji A.Ş., which is listed as an authorized service provider, regarding a malfunction with my Zwilling rechargeable spice grinders. I clearly explained that I had two faulty units, that I no longer had the invoices, and that the warranty period...
I returned a Zwilling product, and the company received it on February 25. Despite contacting them repeatedly for days to follow up on my refund, the payment has still not been processed. On top of that, even though they received the return on February 25, they claim that the return process only sta...
I purchased a Zwilling ALL Star series chef’s knife about 11 months ago from the Zwilling store. I used the knife to cut vegetables, meat, and fish. However, while cutting fish recently, a crack appeared on the blade. I did not keep the receipt. After the issue occurred, I contacted the Zwilling st...
I purchased the Zwilling Twin Nova 9-piece cookware set from Bernardo in 2020 for my dowry, but I only recently started using it. From the very first use, I have experienced constant sticking and burning in all pots, no matter what dish I cook. Even though I wash them by hand and follow all care ins...
I’m extremely disappointed with the Zwilling knife I purchased just a few months ago. I chose this brand because of its reputation for quality and durability—and I paid a significant amount expecting a premium product. Unfortunately, the tip of the knife has already broken despite very minimal and c...
I purchased two Zwilling Miyabi Koya 20 cm chef knives from the Zorlu Center store—one for myself and one for a friend. While my friend’s black-handled knife slices like a razor, mine can’t even cut through a bell pepper properly. I didn’t test it immediately, but during service I realized it was co...
I recently purchased the Zwilling EcoQuick II 7-liter pressure cooker, and I’m completely disappointed. The lid does not fit properly, so it fails to seal—and as a result, it never builds pressure. After just a few uses, the inside of the lid also darkened and tarnished, which is shocking from a bra...
I purchased two Zwilling knife sets from a store on 21/09/24 (receipt attached). Shockingly, one of the knives broke during its second use while cutting cheese (photo attached). I returned the knives to the store, where they assured me the product would be sent to Zwilling for evaluation. However, I...
Last year, I excitedly purchased multiple sets of Zwilling Fresh & Save vacuum storage containers in various sizes, along with the vacuum sealing device, for my trousseau. Three months ago, I got married and recently began using the product. To my disappointment, I noticed the vacuum bags are not fu...
I lost the sealing silicone piece for my Zwilling pressure cooker and have been unable to obtain a replacement. Despite contacting customer service multiple times, I was only told that my request was noted. No stock information or estimated availability date was provided. Because of this small miss...
I purchased Zwilling vacuum-seal lids less than a year ago, and they no longer work as expected. The accordion-style lids fail to maintain a vacuum seal—they either pop open within ten minutes or don’t seal at all. Despite following care instructions and never washing them in the dishwasher, the pro...
The small plastic piece on the lid of my Zwilling pressure cooker went missing, and I’ve been unable to find a replacement anywhere. I contacted customer service and submitted a request, but they informed me that many others are also waiting for parts and couldn’t provide a timeline for when it will...
About a week ago, I purchased a Zwilling Vitality cookware set from the Enplus website. After just one use, the bottom of the pots began to show signs of damage and peeling, as seen in the attached photos. I’m requesting assistance in resolving this issue, as the product clearly isn’t holding up as...
I purchased a Staub Zwilling bridal set, specifically the antique grey 27x20 cm baking dish set from Amazon. I trusted the brand’s reputation and chose it for my entire bridal registry, but I’m deeply disappointed. During its first use in the oven, the larger baking dish cracked from end to end, rui...
I purchased a Zwilling vacuum machine on March 11, 2022. On August 28, 2023, the body of the machine developed a crack despite never experiencing any impact. I sent it for repair, and they replaced the body and returned it to me. However, on October 3, 2024, the machine's body cracked again in the s...
I just bought a Zwilling vacuum sealer from Enplus. After realizing that it wasn't doing its job of vacuuming, I decided to send it in for servicing. They said it wasn't covered by the warranty because of water damage and recommended a ₺1060 repair. I mentioned that I utilize the machine alongside g...
I experienced a concerning incident when my Zwilling brand glass kettle cracked while boiling water. Despite paying three times the normal price for a product from a brand known for its quality, the authorized service informed me that it is out of warranty. This raises serious safety concerns as the...
I purchased a Zwilling toaster, and the metal part quickly developed stains and rust, turning the inside completely black. Despite regularly following the usage instructions and not cleaning it with a wet cloth, unsightly marks appeared. When I took it to Zwilling, they said they'd service it. After...
