I contacted Zwilling support but got no response, what is the next step?

If Zwilling support hasn’t replied, the next step is to escalate your request through stronger, traceable channels instead of waiting.

Send a follow-up email marked as a “formal complaint,” include your order details, and set a clear deadline (3–5 business days) for a response.

At the same time, contact them via alternative channels like phone or social media (Instagram, Facebook), since brands often respond faster to public or direct messages. This increases visibility and shows you’re actively pursuing the issue.

If there’s still no response, escalate the matter by submitting a complaint on Xolvie to seek wider attention.