I used Zwilling points but promo removed them, what is the correct policy?

Zwilling’s official policy allows them to restrict how points and promotions are used together, meaning your situation is usually not a system error but a rule-based limitation.

Their FAQs clearly state that “some promotions may not be combined with other offers,” which includes discount codes and similar credits.

In practice, redeemed points often act like a discount or promo code, so the system forces you to choose either points credit or another promotion—not both.

This has been reported by users as well, where points-based credits cannot be applied alongside other discounts in the same order.

If you’re struggling with a similar issue, you’re not alone. Share your concerns or file a complaint on Xolvie to connect with others and find support.