I purchased two Zwilling knife sets from a store on 21/09/24 (receipt attached). Shockingly, one of the knives broke during its second use while cutting cheese (photo attached). I returned the knives to the store, where they assured me the product would be sent to Zwilling for evaluation. However, I received a response from Zwilling stating that such issues can naturally occur with steel products, and they returned the broken knife without resolution.
When I consulted with repair professionals, I was informed that the knife had a steel defect. This level of quality and lack of accountability is unacceptable for a brand like Zwilling.
I request an immediate resolution to this issue, either through replacement or repair, to address the inconvenience caused by this defective product.
I’m extremely disappointed with the Zwilling knife I purchased just a few months ago. I chose this brand because of its reputation for quality and durability—and I paid a significant amount expecting a premium product. Unfortunately, the tip of the knife has already broken despite very minimal and c...
I purchased a Zwilling ALL Star series chef’s knife about 11 months ago from the Zwilling store. I used the knife to cut vegetables, meat, and fish. However, while cutting fish recently, a crack appeared on the blade. I did not keep the receipt. After the issue occurred, I contacted the Zwilling st...
I purchased two Zwilling Miyabi Koya 20 cm chef knives from the Zorlu Center store—one for myself and one for a friend. While my friend’s black-handled knife slices like a razor, mine can’t even cut through a bell pepper properly. I didn’t test it immediately, but during service I realized it was co...
I purchased a Zwilling vacuum machine on March 11, 2022. On August 28, 2023, the body of the machine developed a crack despite never experiencing any impact. I sent it for repair, and they replaced the body and returned it to me. However, on October 3, 2024, the machine's body cracked again in the s...
On May 10th, I purchased a New Matilla cutlery set from your Ünye Karaca Gürsoylu store. When I first received the product, the forks were already discolored. The store took only the forks and replaced them a week later. However, after a short period of use, I have now noticed visible rust on the kn...
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