"I was able to contact them, but they said they couldn't be reached due to the high volume, apologized, and said they could help."

Freestyle Libre

Complaints
Freestyle Libre 2 Sensor Fails Completely After 6 Days of Intermittent Signal Loss
Shortly after I started using the Freestyle Libre 2 sensor, I began experiencing connectivity issues between the applica...tion and the sensor. Throughout the day, the connection would intermittently drop, readings were interrupted, and my continuous tracking was constantly disrupted. After roughly 6 d
Persistent FreeStyle Libre Sensor Detachments Force 8 Replacements in Single Year
I have been experiencing recurring software glitches and sensor detachment issues with the FreeStyle Libre sensors that ...I have used for years. This year alone, 8 replacements had to be issued. Instead of understanding my frustration, the customer service team adopted a blameworthy and hurtful attitu


FreeStyle Libre Sensor Malfunctions Lead to Lost Consumer Board Dispute
In March 2026, I purchased two LibreLink sensors online for 6,200 TRY. After applying the first sensor to my arm, it fun...ctioned properly for about three days before suddenly failing and ceasing to take readings altogether. I contacted customer service regarding this, but no resolution was offered, a
FreeStyle Libre 2 Plus Quality Control Criticized Over Frequent Connection Dropouts
We have been using FreeStyle Libre 2 Plus sensors for a long time, purchasing two units online via your website on a reg...ular monthly basis for the past 1 to 2 years. However, we have recently begun experiencing severe hardship as two out of the last three products we received turned out to be defect
FreeStyle Libre 2 Sensors Stop Working Early On Xiaomi 12 Phone
I am experiencing a serious issue with the FreeStyle Libre 2 sensors I purchased. We bought the sensors for my daughter ...and paired them through the app on my wife’s Xiaomi 12 phone. However, the first sensor, which was supposed to last 14 days, stopped working on its own 14 hours early. We applied t
FreeStyle Libre 2 Plus Delivered Damaged - Replacement Refused Due to No Report
I ordered my Free Style Libre 2 Plus device online, and it was delivered to my address in Ankara via Yurtiçi Kargo. Howe...ver, the device arrived crushed and damaged. Immediately after receiving it, I contacted the company both by email and phone. The company requested a cargo damage report, but the c

Freestyle Libre 2 Sensor Issues
I’ve been experiencing persistent issues with the Freestyle Libre 2 sensor, especially since it became government-funded... for individuals under 18 in Turkey. Ever since then, I’ve encountered repeated problems with defective sensors. Due to the high cost, I can’t afford to keep extras on hand, which
FreeStyle Libre Gave Me False Low Readings - Failed on the Second Day of Use
I’ve been using the FreeStyle Libre sensor, and I recently ran into a concerning problem that’s making me doubt the prod...uct. At night, the sensor is showing some pretty low numbers, like 52–55, but when I do a finger-prick test, it says around 180. This mismatch goes on all night, and sometimes it e

Freestyle Libre 2 Sensor Arrived Faulty After 18 Days
As a longtime Freestyle Libre 2 sensor user, my experience had been mostly positive—until now. I ordered a new sensor o...n February 17, 2025, but it did not arrive until March 6, 2025—a shocking 18-day delay. When I finally received it and installed it according to the instructions, I discovered that

Freestyle Libre Replacement Delayed for 40 Days – No Customer Support
On January 29, 2025, I contacted Freestyle Libre customer service because my device was providing inaccurate readings. A...fter discussing the issue, they confirmed that a replacement device would be sent under warranty and assured me that the process had begun. Since then, I have called three times,
Freestyle Libre Glucose Monitor Not Delivered for 40 Days
I purchased a Freestyle Libre glucose monitor on January 30, paying over 4,000 for the device. Today is March 7, and I s...till haven’t received it—it hasn’t even been shipped! During this time, my mother has been hospitalized 3-4 times, and this device is critical for her health management. The compa
Freestyle Libre Reader No Longer Works with Updated Sensor—What Can I Do?
I bought my Freestyle Libre reader two years ago, and it was fully compatible with the Libre Sensor 1. Now, with the upd...ated Libre Sensor 2, my reader is completely useless because it’s not compatible. The device is still in perfect condition, but I can’t use it simply because of this forced upgrad
FreeStyle Libre 2 Sensor Shows Inaccurate Readings—Puts Health at Risk
On March 1, 2025, I started using the FreeStyle Libre 2 sensor. To ensure accuracy, I tested it alongside a different br...and’s sensor on separate arms for two days. The results were alarming—there was a 70-80 unit difference between the two sensors. With my previous device, fingerstick readings only
Libre 3 Sensors Not Supported by App – I Can’t Use My Devices
I previously purchased two Libre sensors from France, but they weren’t supported by the app, so I had to throw them away.... I assumed it was a mistake, but now I’m facing the same issue again with my new Libre 3 sensors in Turkey. Since Uber isn’t available in Turkey, I bought four Libre 3 sensors in
Freestyle Libre Sensor Not Working After First Use
I applied my Freestyle Libre sensor yesterday and was able to take a single reading. However, after that, I started rece...iving an error message and can no longer use it. This is the first time I’ve experienced such an issue, and I have no idea what to do next. I rely on this device for my health mon
I Can’t Use My Freestyle LibreLink 2 Sensor Due to App Version Compatibility Error
I brought a Freestyle LibreLink 2 sensor from France to Turkey and encountered a major problem upon applying and trying ...to scan the sensor. I received the error message: “Incompatible version – this sensor can’t be used with this version of the app.” This issue is incredibly disappointing, especial

I Can’t Get Timely Delivery of My Freestyle Libre Sensor
I placed an order for a Freestyle Libre glucose sensor 22 days ago, and I still haven’t received it. As someone living w...ith diabetes, I depend on this device to monitor my blood sugar accurately. This isn’t just a tech product—this is medical equipment, and a delay like this can seriously compromise













