Zwilling product arrived damaged from shipping, how can I claim a refund?

If your Zwilling product arrived damaged from shipping,

Act fast — timing is critical;

• Zwilling requires you to:
– Report damage within 48 hours–5 days of delivery
– Keep all packaging and box

• If you delay:
– They may reject your claim

Document everything immediately;

• Take clear photos of:
– Damaged product
– Outer box + packaging
– Shipping label

• This proves damage happened during delivery

Contact Zwilling or the seller;

• Write:
– “My order arrived damaged during shipping. I request a full refund or replacement.”

• Include:
– Order number
– Photos
– Delivery date

If support does not reply, you might want to consider posting a complaint on Xolvie in order to bring attention to the issue and try to find a solution.