I Face Zwilling Service Refusing Repair and Not Returning My Products

At the beginning of March 2026, I contacted Yenile Teknoloji A.Ş., which is listed as an authorized service provider, regarding a malfunction with my Zwilling rechargeable spice grinders. I clearly explained that I had two faulty units, that I no longer had the invoices, and that the warranty period had expired. I specifically requested a paid repair service. During the phone call, I was told that the products would be picked up from my address via courier, inspected at the service center, and that I would be contacted with a price quote before any repair was carried out. If I approved, the products would be repaired and shipped back to me.

My address details were taken, I packaged the products, and UPS Türkiye collected them on March 6. Up to this point, everything seemed professional. However, after that, despite a long period passing, I received no updates and had to call repeatedly myself. Each time, I was told “we will get back to you,” but no one ever did. Occasionally, I received SMS messages that gave the impression of progress, but there were no concrete results.

After all this waiting, I was suddenly contacted and asked whether I had invoices for the products. When I said no, the call was abruptly ended, and I immediately received an SMS stating that “service cannot be provided without an invoice.” I called again and explained the entire process from the beginning. I was told they would look into it and get back to me, but once again, no one followed up. Shortly after, I received another SMS repeating that no service could be performed without an invoice. To make matters worse, my products have still not been returned to me, and I am now unsure if I will even get them back.

It is completely unacceptable that I was initially told the repair could be done for a fee, only to be stalled for two weeks and then denied service due to the lack of an invoice. The inconsistency and lack of communication from a company that presents itself as professional is extremely disappointing. I have lost both time and access to my products.

I request that my products be returned to me immediately and in full, that a clear explanation be provided regarding the contradictory information given throughout the process, and that appropriate compensation be offered for the inconvenience and poor service I have experienced.