The coat I ordered from Zara online on January 19th, order number: 52703725231, was delivered without a belt, despite the fact that it is shown with a belt in the website image. If I return the product that I just barely got on sale, I might not be able to get it again. I'd like to have a belt delivered to me without having to return the product. I informed the live support line of the situation. He hung up without sending me the ready text or allowing me to finish the conversation. Zara Contact: 4445952 and Zara Call Center: 08002111002 are no longer in service. My previous purchase received a dirty dress. It is unethical gain, and those who prepare and ship the product, as well as those who provide customer service, are not doing their jobs properly. Zara, who sent the missing and damaged product without checking, needs to be more careful in the future, and I expect her to compensate. Instead of copying and pasting the pre-written text that was sent to everyone in response to this complaint, I'm waiting for a solution.
Hello, I received my Zara online order today, but the belt that’s supposed to come with the product was missing. I immediately reached out to Zara’s online support, expecting a simple resolution. Instead, I’ve been met with complete silence. The only response I’ve received so far is an automated mes...
On October 9, 2025, I ordered a coat from Zara’s online store (Order No: 5393*17) and paid an additional $3 for the next-day delivery option. However, my order was not delivered to me today. Instead, it was left at a completely different location, approximately 1 km away from my address, in an unfam...
I purchased a coat from Zara’s online store, but I am experiencing serious trouble with the return process because I need to exchange the size. I have been trying to complete the return for about four days, yet due to system-related and communication issues, I still cannot return the item. Even tho...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
On 28.11.2025 I placed an order for a coat via the Zara online store with order number 54432580642. My order was mixed up with someone else’s, and the product I purchased never reached me. The shipment was delivered by Bir Günde Kargo, but I have not been able to reach the cargo company in any way. ...
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