I'm dissatisfied with the overall quality of some of my online purchased/in-store Zara items, I need to return them and get a partial refund, how can I do that?

I purchased a coat from Zara’s online store, but I am experiencing serious trouble with the return process because I need to exchange the size. I have been trying to complete the return for about four days, yet due to system-related and communication issues, I still cannot return the item. Even tho...

I recently purchased a Zara Vibrant perfume from Zara store. The product was given to me in a poor-quality box and it was not properly protected with a suitable bag or packaging. Within about a week of purchase, I went to Zara store today to return the perfume. However, the staff there refused to ac...

I returned the item I purchased online from Zara on the 19th of last month, but even though 14 days have passed, I still haven’t received my refund. My order number is 151756933. No refund has been reflected in my bank account; I am waiting for the $37 refund to be returned to my Ziraat Bank card. ...

I wore the sweater I received from my Zara online order just once, and when I took it off to wash it, I noticed a hole in the back. I only wore it for about two hours, and I didn’t even take off my coat during that time. There is absolutely no way I could have torn it myself — the hole isn’t even ne...

We made an online purchase from Zara, and for the return process they are directing us to DHL — a shipping company that doesn’t even operate in our district. Are we really expected to go all the way to the city center just to make a simple return? They won’t allow us to use any of the local shipping...

On October 13, I made an online purchase from Zara totaling $222. Because some items didn’t fit or I didn’t like them, I decided to return 7 pieces and sent them back via DHL Commerce. My tracking number is 907485042870 and my order number is 5394*19. My return package was delivered to Zara on Nove...

I created a return code on Sunday, November 23, through the Zara app in order to return a pair of pants I purchased. However, after one week passed, the shipping company told me that the code had expired and therefore they could not accept the package. I then tried to request a new return code from...

I purchased a long coat from the women’s section at a Zara store on November 14, 2025. Not even a week after buying it, the coat began pilling heavily all over. Even though I purchased it while traveling and trusted the quality of the product, experiencing this level of deterioration in such a short...

I ordered a pair of boots from Zara’s online store, but my order was not delivered to me by Cargox for an entire week and was returned to Zara’s warehouse without any notice. I was never contacted or informed about the shipment with tracking number 23507654646100100037, and I received no updates thr...

On September 21, 2025, I purchased a plush-lined children's coat for my daughter from Zara's online store, order number 53856404229. I purchased the coat for winter use. However, upon first wearing it, I noticed that the plush fur inside was constantly filling my daughter's mouth and causing a sore ...

On October 24, 2025, I ordered a children’s T-shirt from Zara and received it on October 28, 2025. I never used the product, but while ironing it, I noticed a hole on the right chest area. On November 2, 2025, I took the item to the Zara store. However, the return was refused because the tag was mis...

The item is not my size and I want to exchange it for other articles; it was gifted to me and neither I nor the friend who gave it to me received or kept the receipt. I need to exchange the items, but Zara insists on a bill, so please help me obtain or generate the receipt because without it Zara wi...

I returned the products from my Zara online orders (Order Numbers: 538839, 539147, and 5391*97) within the official return period via DHL. The returned items (reference numbers: 2157/231, 5063/817, 5644/519, 4174/804, 4174/803) were completely unused. However, my return requests were rejected on the...

Dear Zara Customer Service, I am writing to express my disappointment regarding two recent issues I have experienced with my return requests: For a brand-new item with the tag still attached, I submitted a return request. The product met all return conditions, yet my request was rejected without a c...

On October 15, 2025, around noon, I purchased a pair of women’s boots from a Zara store and paid $62 at the checkout. After completing the payment, I asked the cashier for a shoebox, as I expected the product to come in one. However, the cashier told me there were no boxes available and simply place...

On January 22, 2024, I purchased a product from Zara’s online store and returned it within the allowed return period by handing it over to the courier company. My order number is 470095488. However, despite the long time that has passed, the refund of approximately $70 has not been credited to my ac...

On October 8, 2025, I purchased a product with cash from the Zara store on İstiklal Street in Istanbul, and I still have the receipt. After trying the product, I went back to the store to request an exchange. However, the store employees refused my request, claiming that I had worn the item for too ...

On September 28, 2025, I requested a return for a dress I purchased from Zara (Order No: 5390*41). However, six days have passed, and the return process still hasn’t been completed. I later returned another item, and that refund was processed much faster, but the return for this dress keeps showing...

On September 24, I purchased pants from Zara’s online store (item code: 1733/671, order no: 5433*****58). The order was delivered to me on September 25. Without ever wearing the item, I washed the pants at 30 degrees on a short 15-minute cycle. However, after this wash, the hems and pocket areas dev...

On September 27, 2025, I purchased a trench coat from Zara at Ponora Mall for ₺5,690. The next day, I wore it for only about an hour and a half, and the sleeves collapsed like cardboard, leaving the entire coat full of deep wrinkles. On September 30, 2025, I took the product to Zara’s Ankamall stor...

I bought a dress online, but it arrived defective. I took the item to the Zara store at Buyaka Mall, but they refused to process my return. There was a tall manager at the store whose attitude was completely inappropriate. He told me the dress was just “wrinkled.” Excuse me, but how else was I supp...

In September, I purchased a Zara perfume set (Femme and Nuit) from the Palladium Zara store, paying around ₺1,050. Having used Nuit before, I immediately noticed that this time the fragrance was very different and had almost no lasting power. The scent disappeared right after spraying, and I faced t...

On December 7, 2024, I purchased a short coat from Zara. To my shock, by the third day of wearing it, the entire coat had already become covered with fabric pilling. I could not believe that a brand like Zara would sell a product that deteriorates so quickly. I tried to contact Zara via WhatsApp,...

On August 20, I returned the products I purchased from Zara because they were sent incorrectly. My items were delivered to the Zara return center via DHL eCommerce. However, even after 10 days, the refund of ₺4,180 to my credit card has not been processed. I contacted customer service through WhatsA...

On 23 August 2025, I had a very unpleasant experience at the Zara store located in Samsun Piazza Mall. I brought in a pair of trousers I had previously purchased, which became loose after wearing, along with a recently bought suit that I had only worn once but noticed a stitching defect. The staff m...