I returned the products from my Zara online orders (Order Numbers: 538839, 539147, and 5391*97) within the official return period via DHL. The returned items (reference numbers: 2157/231, 5063/817, 5644/519, 4174/804, 4174/803) were completely unused. However, my return requests were rejected on the grounds that the products were “used”, and they were shipped back to me.
When I contacted Zara customer service about the issue, I was told that they couldn’t help me further. I spent a total of about $188 on these items and now find myself completely frustrated and disappointed.
I demand that my returns be re-evaluated, that the refunds be issued promptly, and that Zara take responsibility for this mistake. This is the first time I’ve encountered such a problem, and I expect a fair resolution as soon as possible.
On October 13, I made an online purchase from Zara totaling $222. Because some items didn’t fit or I didn’t like them, I decided to return 7 pieces and sent them back via DHL Commerce. My tracking number is 907485042870 and my order number is 5394*19. My return package was delivered to Zara on Nove...
On August 20, I returned the products I purchased from Zara because they were sent incorrectly. My items were delivered to the Zara return center via DHL eCommerce. However, even after 10 days, the refund of ₺4,180 to my credit card has not been processed. I contacted customer service through WhatsA...
On November 27, I placed an order on Zara’s online store for a total of $169. During this transaction, the same amount was charged from my QNB credit card twice, and a total of $337 was withdrawn from my account. My order number is 5447*****34. As soon as I noticed the error, I filed a dispute with...
On September 3, 2025, I ordered two different sizes of the product with code 4174/801/712 from Zara.com. After receiving them, neither fit, so I initiated a return on September 19, 2025, and sent the items back via DHL (tracking number: 619969376712). The returned products were delivered to Zara’s w...
Dear Zara Customer Service, I am writing to express my disappointment regarding two recent issues I have experienced with my return requests: For a brand-new item with the tag still attached, I submitted a return request. The product met all return conditions, yet my request was rejected without a c...
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