On September 28, 2025, I requested a return for a dress I purchased from Zara (Order No: 5390*41). However, six days have passed, and the return process still hasn’t been completed.
I later returned another item, and that refund was processed much faster, but the return for this dress keeps showing as “under warehouse inspection.” Each time I contact customer service, they give me the same generic response and no actual solution.
I returned an item from my Zara order #5367*59, and it was delivered to the warehouse on 04/04/2025. Today is 10/04/2025, and I still haven’t received my refund or even a confirmation that the return has been processed. According to the Zara app, return inspections are completed within 72 hours, an...
I returned a Zara item from order number 5387*****58 (Ref. No: 6318/233) because I didn’t like it. The package was received at their warehouse on October 30, 2024, but my refund has still not been processed. Initially, I was told the inspection process would take three days, which later increased to...
Hello, Zara has not processed my return or issued a refund. For fifteen days, they claimed my return was being examined in their warehouse. When I last contacted customer service to ask about the status, I was told that the product was not in their warehouse and they could not assist me further. Thi...
I returned my Zara items under order number 5410*36, and the return was marked as delivered on Monday. It’s now been three days, and the return status still shows as “pending.” I contacted customer service, and to my shock, they said there is no legal time limit for the return inspection process. H...
On November 22, my return package (ID: 514974903) was delivered to Zara. The package contained five items, and refunds for four were processed immediately. However, one item is still not refunded. I’ve contacted customer service four to five times, but I keep getting vague responses like “it’s under...
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