On January 22, 2024, I purchased a product from Zara’s online store and returned it within the allowed return period by handing it over to the courier company. My order number is 470095488. However, despite the long time that has passed, the refund of approximately $70 has not been credited to my account.
I only realized that the return was never processed after checking upon a friend’s suggestion. When I contacted Zara customer service, I was told that since 30 business days had passed, the refund could no longer be issued. Yet, I shipped the return on time, and the system still shows that no refund was made, leaving me without a clear point of contact.
I request that the refund for the returned item be issued to my account as soon as possible, as I fulfilled all return requirements within the legal time frame and have been unjustly denied reimbursement.
I returned a product to Zara following their return policy and using the provided return code. The package was delivered to the seller on October 24, 2024, as confirmed by the shipping company. However, Zara is now claiming they never received the item and has not issued my refund. I followed every...
On November 26, 2024, I returned items purchased from Zara.com to their warehouse in a single package. The package contained three items, but while one item was refunded, the other two remain unprocessed. The order numbers are 535041 and 539124, and the product reference numbers are 1023/213 and 373...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
I returned a Zara item from order number 5387*****58 (Ref. No: 6318/233) because I didn’t like it. The package was received at their warehouse on October 30, 2024, but my refund has still not been processed. Initially, I was told the inspection process would take three days, which later increased to...
Placed an order on Zara's online store on January 10, 2024, and sent back a portion of the order through a courier service. Unfortunately, the refund for one item is not yet complete. Even after contacting on WhatsApp on February 6 and getting an unclear email reply on February 9, the refund for the...
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