On October 15, 2025, around noon, I purchased a pair of women’s boots from a Zara store and paid $62 at the checkout. After completing the payment, I asked the cashier for a shoebox, as I expected the product to come in one. However, the cashier told me there were no boxes available and simply placed the boots in a plastic shopping bag.
This was the first time I’ve ever experienced such a situation, and it honestly made me feel like I was shopping at a street market, not a premium retail store. I even took a photo of the moment because I found it unprofessional and surprising for a brand like Zara.
Additionally, I was not informed about any return or warranty policy during the purchase process. I find this lack of care and communication disappointing for a brand of Zara’s stature and expect the issue to be addressed and improved in future store experiences.
I bought a pair of boots from Zara at Buyaka on October 17, 2023. I only wore them once, and they broke. When I went to the store to ask for an exchange, they simply brushed off my concern, saying it's a possibility. Why did the boots break after being worn just once? It's like they've been used for...
On the 25th November 2022, I made an online purchase from Zara and paid with my card, expecting to receive two pairs of shoes under order number 53087146324. However, to my surprise, when the shipment arrived after 20 days of waiting, only one pair of shoes was present in the box! Immediately afterw...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
Dear Sir/Madam, On March 28, 2025, at around 8:18 PM, I had an extremely negative experience at the Zara store in Kentpark, and I would like to bring this to your attention. When I went to the store for a product exchange, I was informed that exchanges could only be made at a single women’s cashier....
I recently made a purchase at Zara and requested that my receipt be sent to my phone number or email for convenience. However, the cashier rudely dismissed my request, saying, "I’ve already moved past that," and completely ignored it. On top of that, they charged me for four bags I didn’t even take,...
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