On December 7, 2024, I purchased a short coat from Zara. To my shock, by the third day of wearing it, the entire coat had already become covered with fabric pilling. I could not believe that a brand like Zara would sell a product that deteriorates so quickly.
I tried to contact Zara via WhatsApp, as there was no other way to reach a representative, but my message was never answered. I received no assistance regarding an exchange or refund, despite clearly stating the issue.
I am very disappointed, both with the poor quality of the coat and the complete lack of customer support. I request that Zara provide me with a proper resolution—either a replacement or a refund.
I purchased a long coat from the women’s section at a Zara store on November 14, 2025. Not even a week after buying it, the coat began pilling heavily all over. Even though I purchased it while traveling and trusted the quality of the product, experiencing this level of deterioration in such a short...
On November 20, 2024, I purchased a coat from the Zara Hilltown store. Within just one month, the coat began to pill significantly, despite my careful use. I had chosen the coat with great enthusiasm and never expected to need a replacement, so I discarded the receipt. However, when I approached Za...
I purchased a leather jacket from Zara on October 7, 2024, and was shocked to see it peeling and discoloring in such a short time. The peeling started at the bottom hem and neckline, with noticeable color changes in these areas. When I reported the issue to Zara, they refused to assist me, claiming ...
I purchased a coat from Zara one year ago, but it started to pill, so I requested a refund. My refund request was approved on January 13. However, customer service informed me that the refund would only be processed on January 28, which exceeds the 14-day refund policy timeline. This delay is unacce...
I purchased a bomber jacket from Zara’s Antalya Terracity store on December 20, 2024. After wearing it only five times, I noticed severe pilling on the sleeves and pocket areas. This is extremely disappointing—how can a jacket from such a well-known brand degrade this quickly? I could have bought a ...
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