On October 10, 2025, we purchased a Bucharest Dracula Castle tour for two people through GetYourGuide (reservation code: gygn6fhbm224). We arrived at the designated meeting point, Universitate Bucharest, 7 minutes early. However, the tour minibus left without picking us up. Even though we knocked on the driver’s door and asked them to open it, the door was not opened and we were unable to join the tour.
We immediately reported this issue to GetYourGuide customer support. Despite calling the phone number provided to us multiple times, we were unable to reach anyone and no solution was offered. We were also not given any information about canceling the tour or receiving a refund.
We are requesting a full refund of $60, which we paid by credit card for this two-person tour. Since it was our last day in Bucharest, we are not seeking an alternative solution—we only expect our refund.
On Friday, October 10, 2025, we experienced a serious issue with the Transylvania Castle tour we purchased through GetYourGuide. The tour bus was scheduled to arrive at 9:15 AM, and my spouse and I were already at the designated meeting point—Regina Elisabeta Boulevard No. 7—by 8:35 AM. Our reservat...
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on...
On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellatio...
I booked a day tour in Amsterdam through GetYourGuide, and it turned out to be a huge mistake! I arrived at the meeting point on time at 9:00 AM and waited, but no one was there. I called twice, but no one answered. At 9:10 AM, I asked two different tour groups, and they told me the guide had alread...
Today, I purchased a Lindos sightseeing tour through GetYourGuide. The designated meeting point was listed as the “Bank of Greece,” and I arrived there before the scheduled meeting time. However, the tour bus passed by without picking me up. I tried to contact the organizers by phone, but I could n...
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