Dear Zara Customer Service, I am writing to express my disappointment regarding two recent issues I have experienced with my return requests: For a brand-new item with the tag still attached, I submitted a return request. The product met all return conditions, yet my request was rejected without a clear justification. For another item, which tore at the crotch area during the very first wear, I also submitted a return request. Despite the clear manufacturing defect, this return was likewise rejected. I have been a loyal Zara customer for many years, with over 1,000 items purchased and a total purchase volume exceeding ₺4 million (100.000 USD) This is the first time I have ever faced such an unfair rejection of a return request, which is extremely disappointing and damages my trust in the brand. I kindly ask that both return requests be reviewed again carefully and fairly. If necessary, I am prepared to escalate this matter to the Consumer Arbitration Committee. I would appreciate your prompt action and look forward to your response.
I returned the products from my Zara online orders (Order Numbers: 538839, 539147, and 5391*97) within the official return period via DHL. The returned items (reference numbers: 2157/231, 5063/817, 5644/519, 4174/804, 4174/803) were completely unused. However, my return requests were rejected on the...
On October 24, 2025, I ordered a children’s T-shirt from Zara and received it on October 28, 2025. I never used the product, but while ironing it, I noticed a hole on the right chest area. On November 2, 2025, I took the item to the Zara store. However, the return was refused because the tag was mis...
I placed an order through Zara’s official website, specifically selecting a size S item. However, what I received was a size M. Unfortunately, I didn’t realize it immediately and removed the tag. Once I tried it on and noticed it was too big, I double-checked and saw the wrong size had been sent. I ...
On November 27, 2025, I placed an order through the Zara mobile app consisting of 13 discounted items, under order number 5399*99. Out of this order, totaling approximately $377, only one item was shipped on November 28, 2025, and delivered on December 1, 2025. The remaining 12 items were canceled w...
I regularly shop with Zara, but this time, the jeans I purchased online were of extremely poor quality. After wearing them once, I washed them for the first time, and they came out completely torn and unusable. This is clearly a manufacturing defect, yet I cannot reach customer service by phone to r...
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