On October 15, I purchased tickets for a Lake Fuji tour through GetYourGuide, paying $100 USD by credit card. On October 16, the actual tour date, our tour was canceled at the last minute with no prior notice, based on the excuse that there were no available spots. Because of this sudden cancellation, our entire day was wasted and we experienced serious inconvenience.
After the cancellation, I contacted customer support, but I was only told that I needed to wait. No refund has been issued to this day. I am requesting a full refund of my payment, as well as additional compensation for the inconvenience and disruption I experienced. I also ask that GetYourGuide take the necessary steps to ensure that situations like this do not happen again.
As a group of 8 women, we personally organized a trip to Japan and booked a private Mount Fuji tour from Tokyo on April 3rd via GetYourGuide, provided by a company called Glocal Japan. Shockingly, we received no confirmation or communication from the tour operator in the days leading up to the tour....
I purchased two tickets for the Louvre Museum on June 23, 2024, through GetYourGuide, paying ₺1825. However, just one day after purchasing, GetYourGuide canceled my tickets without any explanation. Despite this, I have yet to receive my refund. I have waited long enough and demand an immediate refu...
I booked a ticket on GetYourGuide’s website, not through the app. The payment was successfully deducted from my credit card, but I never received a reservation number—not by email, not by phone. Where is my ticket? I paid for a service but received nothing in return, and to make things worse, I can...
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on...
On Friday, October 10, 2025, we experienced a serious issue with the Transylvania Castle tour we purchased through GetYourGuide. The tour bus was scheduled to arrive at 9:15 AM, and my spouse and I were already at the designated meeting point—Regina Elisabeta Boulevard No. 7—by 8:35 AM. Our reservat...
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