On September 27, 2025, I purchased a trench coat from Zara at Ponora Mall for ₺5,690. The next day, I wore it for only about an hour and a half, and the sleeves collapsed like cardboard, leaving the entire coat full of deep wrinkles.
On September 30, 2025, I took the product to Zara’s Ankamall store in Ankara to request a return. However, the staff member who claimed to be the manager rejected my return request outright—without even inspecting or evaluating the product. They refused to acknowledge the poor fabric quality and offered me no assistance.
While in the store, I also overheard employees talking behind my back, which I found extremely disrespectful. Despite my 30-day right to return, my request was denied for a product I had bought only 3 days earlier and worn for less than 2 hours. The poor fabric quality combined with Zara’s refusal to help has left me unfairly treated. I demand a full return of this item. If my problem is not resolved, I will escalate the matter to the Consumer Arbitration Committee.
Hello, I ordered a coat from the Zara store (Ankara Metromall Mall Zara) on 07.10.2023. Since it wasn't the size I wanted, they asked for a size at the store. I received it from the store a week later. I just started wearing the product. I did not wear the product when I bought it due to the good we...
On October 8, 2025, I purchased a product with cash from the Zara store on İstiklal Street in Istanbul, and I still have the receipt. After trying the product, I went back to the store to request an exchange. However, the store employees refused my request, claiming that I had worn the item for too ...
On 23 August 2025, I had a very unpleasant experience at the Zara store located in Samsun Piazza Mall. I brought in a pair of trousers I had previously purchased, which became loose after wearing, along with a recently bought suit that I had only worn once but noticed a stitching defect. The staff m...
On October 24, 2025, I ordered a children’s T-shirt from Zara and received it on October 28, 2025. I never used the product, but while ironing it, I noticed a hole on the right chest area. On November 2, 2025, I took the item to the Zara store. However, the return was refused because the tag was mis...
I purchased a long coat from the women’s section at a Zara store on November 14, 2025. Not even a week after buying it, the coat began pilling heavily all over. Even though I purchased it while traveling and trusted the quality of the product, experiencing this level of deterioration in such a short...
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