On October 27, 2025, a friend and I joined the tour titled “Baku: Gobustan and Absheron Day Trip (Lunch and Entrance Tickets Included)”, which we purchased through GetYourGuide (Reservation No: gyg83xxgml45).
The tour title is misleading, because even though it clearly states that both lunch and entrance tickets are included, the promised services were not fully provided. Either lunch or entrance tickets should have been included as advertised, but in reality, neither was properly delivered as promised.
In addition, the tour description stated that the guide would be Turkish-speaking, but throughout the entire tour, all explanations were given only in English. Although lunch was listed as included in the package, we were asked to pay extra for the meal, and the restaurant where we ate was poorly maintained and unhygienic. Instead of visiting the large mud volcano shown in the promotional images, we were taken to a much smaller and less significant one. We were also forced to pay an additional mandatory fee for an off-road vehicle during the tour.
Despite all these issues, I left a low rating and a detailed review with GetYourGuide at the end of the tour and requested a refund, but I have not received any response. We paid a total of $72 for two people, and on top of that, we were required to pay additional extra fees during the tour.
I request a full refund of the amount we paid, along with a formal apology, to compensate for the inconvenience and misleading service we experienced.
On August 7, 2025, we purchased a Baku Caspian Sea boat tour for two people through GetYourGuide. We paid 150 manat per person for the tour we booked online. However, we later learned that if we had gone directly to the ticket booth and purchased the same tour in person, the price would have been on...
On Friday, October 10, 2025, we experienced a serious issue with the Transylvania Castle tour we purchased through GetYourGuide. The tour bus was scheduled to arrive at 9:15 AM, and my spouse and I were already at the designated meeting point—Regina Elisabeta Boulevard No. 7—by 8:35 AM. Our reservat...
On August 20, 2025, I purchased an ATV tour in Ortahisar, Nevşehir through GetYourGuide from a company called Reputation Travel (Reservation No: GYG32MQWRWYA). I would like to report a very negative and unacceptable experience that occurred during this tour. On the return trip, after I made a negat...
I booked a tour in Cappadocia through GetYourGuide and paid in ₺ (Turkish Lira) as shown on the app. The price was clearly displayed in ₺, and my payment was processed accordingly. However, when I checked my bank statement, I noticed a ₺300 discrepancy—I was charged significantly more than the adver...
I booked a Göcek boat tour through GetYourGuide, expecting a premium experience, but instead, I was overcharged and misled. I paid 3,500₺, only to find out that the actual tour price was 1,300₺. That’s more than 2.5 times the actual cost—an outrageous difference! Additionally, the tour did not foll...
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