In September, I purchased a Zara perfume set (Femme and Nuit) from the Palladium Zara store, paying around ₺1,050. Having used Nuit before, I immediately noticed that this time the fragrance was very different and had almost no lasting power. The scent disappeared right after spraying, and I faced the same issue with both Femme and Nuit perfumes.
Additionally, at the store, I wanted to purchase only one perfume, but I was told that I had to buy the set. Even though Nuit is sold individually, I was not given this option. No information about a warranty, return, or exchange policy was provided during the purchase.
I am very disappointed that both perfumes turned out to be of such poor quality and that I was pushed into buying the set. I demand a proper explanation and a full refund for these products.
I recently bought the vibrant leather & oud set and Zara Black Tag men's perfume at a discount from the Zara website. But, to my dismay, neither product has any smell at all. Even after spraying them several times, I can barely smell anything. The money I spent on these items is gone down the drain....
On June 11, I received my Zara online order—only to find that the product they sent was clearly used. As soon as I opened the package, I was hit with the strong smell of perfume, and the item showed obvious signs of prior wear. This is completely unacceptable. I paid for a brand-new item, not someon...
I recently purchased a duo of Lisboa and Seoul perfumes from Metromall Zara, and neither of them has any fragrance at all. I’ve been using these perfumes regularly, so it’s strange that this time they seem completely scentless. It feels like these products are either fake or severely lacking in frag...
I bought a couple of perfumes from Zara, but they only sent me one. Even so, they won't give a partial refund for the item that didn't arrive. I reached out to customer service looking for help, but nothing has changed. I got good service when I bought the product, but the same attention and help ju...
I returned the products I purchased online directly to the Zara store at Vadistanbul, as instructed. But to my frustration, my return has not been reflected in the system at all. Even worse, I’ve had to explain my situation over and over again to different customer service reps—and still, nothing ha...
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