I tried to contact Zara customer service but my efforts were in vain, how can I get proper help/what other ways can I try?

For many years, I have been a regular customer of Zara. I am writing due to several negative experiences I have recently had at the Adana store. This week I went to the store wearing a pair of trousers I had previously purchased from Zara. As I was leaving, the alarm went off at the exit. The staff ...

Today, about one hour ago, I had an extremely uncomfortable experience in the fitting room area of the Zara Metromall store. I was shopping with my mother and trying on clothes while asking for her opinion. However, the fitting room staff tried to force my mother to leave the fitting room area. Even...

On January 29, I placed an order from Zara to be delivered to my address in Konak, İzmir. I even paid an extra shipping fee so that the product would be delivered to me by January 31. Although the system shows that my order has been shipped, as of February 5 there is still no progress regarding the ...

I returned the items from my Zara online order numbered 5408*81. On December 27, 2025, I received an email from Zara stating, “Your refund has been processed,” which also included the refund amount and clearly stated that the payment would be credited back to my credit card within 14 days. However, ...

I placed an online order from Zara on 15 January with order number 54555996780, to be delivered to my address in Beykoz, Istanbul, Turkey. The total amount of the order was ₺2,490 plus shipping cost. The courier company assigned to my shipment is Cargo X, a carrier I had never used before. According...

I purchased a pair of pants and a T-shirt from Zara, and my items were scheduled to be delivered on January 14, 2026. However, despite the time that has passed, the shipment has still not been delivered to me by the courier company. I am unable to get reliable information from either the shipping c...

Regarding my online order number 5453*98, which I placed through Zara’s mobile application on January 4, 2025, the system shows — and I was informed — that the order was “delivered” on January 15, 2025. However, no package was delivered to me, and I did not receive anything. Although my delivery add...

On January 5, I purchased a dress through the Zara app and paid $34. While placing the order, I specifically selected size L, but when the product arrived on January 14, I saw that size XL had been sent instead. This was already a hard-to-find item, and despite carefully choosing the correct size, Z...

On January 3, 2026, I placed an order through the Zara app totaling $152. Although I was informed that my order would be shipped via Cargox and that the estimated delivery date would be January 13–14, no products have been delivered to me. In the app, the shipment status shows “picked up by courier,...

My Zara online order with the number 54110411009, placed on 13 January in Istanbul, Turkey, was supposed to be delivered with next-day shipping. I paid an extra fee specifically for one-day delivery, but today is 16 January and I still have not received my package. Despite paying for this express se...

On January 1, 2026, I purchased a total of 15 items through the Zara online store. A payment of $414 was charged to my credit card, an invoice was issued, and my order status progressed all the way to “items shipped.” However, despite 13 days passing, none of the items have been delivered to me. Ev...

I purchased a bodysuit from Zara on December 23, 2025. On the 27th, I received an email saying that the order had been shipped, but I did not receive any message or SMS from the shipping company, and the order still only shows as “shipped.” When I click “track my order,” the screen says “You cannot ...

I placed a prepaid order for a pair of shoes through the Zara app on 29 December, under order number 54104334335. While placing the order, the delivery point was somehow set to a Zara store in Mumbai, even though I live in Bathinda, Punjab, and I do not have any friends or contacts in Mumbai who can...

I placed an order for a sweater on Zara’s website under order number 471119694544. For the last three days, I have not been able to receive any clear or reliable information about the status of my order, nor have I been able to reach anyone who can assist me directly. I did not receive any SMS or cl...

I purchased a coat from Zara’s online store, but I am experiencing serious trouble with the return process because I need to exchange the size. I have been trying to complete the return for about four days, yet due to system-related and communication issues, I still cannot return the item. Even tho...

On 27.11.2025, I placed an order through the Zara mobile app in Turkey. This order was split into three separate shipments. Only two of these have been delivered; the third shipment, which contained pants to be delivered via the Kolay Gelsin courier, has been missing for 12 days and has still not re...

On 28 November, I placed an order from Zara Online for an umbrella with product code 3920/746/406. Although the product was shown as in stock on the website, my order was unilaterally cancelled by Zara on 7 December without the product ever being shipped. I find it unacceptable that an order is canc...

On 28.11.2025 I placed an order for a coat via the Zara online store with order number 54432580642. My order was mixed up with someone else’s, and the product I purchased never reached me. The shipment was delivered by Bir Günde Kargo, but I have not been able to reach the cargo company in any way. ...

On 27 November, I placed an order on Zara’s online store with order number 54473862298. For this purchase, my card was charged twice in the amount of ₺14,469, even though I only made a single order. This is not the first time I have encountered this kind of problem with Zara. Despite this, the perso...

On November 12, I returned the t-shirt and beanie I purchased from Zara’s online store and handed the package over to the courier. Today is December 1, and I still have not received my refund. I have the documents showing that I handed the package to the shipping company, and the tracking system als...

On December 2, 2025 at 7:53:12 PM, a transaction for $652 was made on my credit card through Zara.com without my permission or knowledge. This charge was not made by me — I have no idea how this happened. As soon as I noticed the transaction, I called my bank and had my card canceled immediately. W...

We made an online purchase from Zara, and for the return process they are directing us to DHL — a shipping company that doesn’t even operate in our district. Are we really expected to go all the way to the city center just to make a simple return? They won’t allow us to use any of the local shipping...

Today, about an hour ago, a transaction for $817 was made on my Zara.com account using my VakıfBank card — without my knowledge or consent. I received no approval request or decline notice; I only discovered it by chance when I checked my bank account. I immediately contacted the bank and had my ca...

On November 17, I placed an order through the Zara app for a double-layer knit jacket and a soft knit cardigan. My order number is 5442****450. Even though today is December 2, the order status in the system had shown “shipped” since November 21. When I called customer service, I learned that my ord...

I placed my order on Friday from Zara’s online store under order number 5405*****31. The checkout page stated that my item would be delivered on Monday, December 1, and an additional $2 fee was charged for express delivery. I paid this fee specifically because I needed the order to arrive quickly. ...