I tried to contact Zara customer service but my efforts were in vain, how can I get proper help/what other ways can I try?

I purchased a coat from Zara’s online store, but I am experiencing serious trouble with the return process because I need to exchange the size. I have been trying to complete the return for about four days, yet due to system-related and communication issues, I still cannot return the item. Even tho...

On 27.11.2025, I placed an order through the Zara mobile app in Turkey. This order was split into three separate shipments. Only two of these have been delivered; the third shipment, which contained pants to be delivered via the Kolay Gelsin courier, has been missing for 12 days and has still not re...

On 28 November, I placed an order from Zara Online for an umbrella with product code 3920/746/406. Although the product was shown as in stock on the website, my order was unilaterally cancelled by Zara on 7 December without the product ever being shipped. I find it unacceptable that an order is canc...

On 28.11.2025 I placed an order for a coat via the Zara online store with order number 54432580642. My order was mixed up with someone else’s, and the product I purchased never reached me. The shipment was delivered by Bir Günde Kargo, but I have not been able to reach the cargo company in any way. ...

On 27 November, I placed an order on Zara’s online store with order number 54473862298. For this purchase, my card was charged twice in the amount of ₺14,469, even though I only made a single order. This is not the first time I have encountered this kind of problem with Zara. Despite this, the perso...

On November 12, I returned the t-shirt and beanie I purchased from Zara’s online store and handed the package over to the courier. Today is December 1, and I still have not received my refund. I have the documents showing that I handed the package to the shipping company, and the tracking system als...

On December 2, 2025 at 7:53:12 PM, a transaction for $652 was made on my credit card through Zara.com without my permission or knowledge. This charge was not made by me — I have no idea how this happened. As soon as I noticed the transaction, I called my bank and had my card canceled immediately. W...

We made an online purchase from Zara, and for the return process they are directing us to DHL — a shipping company that doesn’t even operate in our district. Are we really expected to go all the way to the city center just to make a simple return? They won’t allow us to use any of the local shipping...

Today, about an hour ago, a transaction for $817 was made on my Zara.com account using my VakıfBank card — without my knowledge or consent. I received no approval request or decline notice; I only discovered it by chance when I checked my bank account. I immediately contacted the bank and had my ca...

On November 17, I placed an order through the Zara app for a double-layer knit jacket and a soft knit cardigan. My order number is 5442****450. Even though today is December 2, the order status in the system had shown “shipped” since November 21. When I called customer service, I learned that my ord...

I placed my order on Friday from Zara’s online store under order number 5405*****31. The checkout page stated that my item would be delivered on Monday, December 1, and an additional $2 fee was charged for express delivery. I paid this fee specifically because I needed the order to arrive quickly. ...

On November 27, 2025, I purchased a double-breasted short trench coat from Zara’s online store. When I placed the order, the item showed as in stock and the payment went through, so I confidently made the purchase. However, on December 2, 2025, my order was unilaterally canceled on the grounds that ...

On November 27, I placed an order on Zara’s online store for a total of $169. During this transaction, the same amount was charged from my QNB credit card twice, and a total of $337 was withdrawn from my account. My order number is 5447*****34. As soon as I noticed the error, I filed a dispute with...

For about a month and a half, I have been experiencing a serious problem with my Zara online purchases. Since November 3, a total of 11 orders I placed — including the one with order number 5448*72 — are first accepted by the system and then later canceled by Zara. The explanation I have been given...

On November 27, I purchased a total of five items through the Zara mobile app. These items were bought during the Black Friday sale at discounted prices. However, on November 28, my order was canceled by the system without my knowledge or consent. When I contacted live support to understand what ha...

On 22.11.2025, an unauthorized transaction of ₺6,629 was carried out via Iyzico through Zara Online using my copied card information, without using any of my accounts or personal information. The approval code appearing on the slip of this transaction is 722408. I did not create any order related to...

On November 22, my card information was stolen and used to make an unauthorized purchase of $156 USD through Zara’s online store via iyzico. The approval code shown on the transaction slip is 722408. I did not place any order, nor did I give any consent for this payment. As soon as I noticed the un...

I ordered two pairs of ballet flats through the Zara app. On December 1, a notification said my order had been delivered and the package was left at my home. When I came home and opened it, I saw that the items inside were not what I had ordered. My name and address are correctly written on the box,...

On November 27, 2025, during a women’s clothing purchase I made through Zara’s online store, my credit card was charged twice for $316 USD each. My order number for this transaction is 5402*43. As a result, a total of $632 USD was withdrawn from my card, but only one of these charges was refunded. T...

On the evening of November 27 at 8:02 PM, I made a purchase totaling $216 through the Zara app. Immediately after completing the order, I received a notification from my bank confirming the transaction and showing that $216 had been charged to my credit card. I still have the receipt and the authori...

I created a return code on Sunday, November 23, through the Zara app in order to return a pair of pants I purchased. However, after one week passed, the shipping company told me that the code had expired and therefore they could not accept the package. I then tried to request a new return code from...

On November 28, 2025, I placed an online order with Zara under order number 5444*72, and some of the items were missing from my delivery. Several products included in my order were not inside the package, and no explanation was provided for this incomplete shipment. I contacted customer service thr...

On November 27, 2025, I placed an order through the Zara mobile app consisting of 13 discounted items, under order number 5399*99. Out of this order, totaling approximately $377, only one item was shipped on November 28, 2025, and delivered on December 1, 2025. The remaining 12 items were canceled w...

I purchased two separate pieces (top and bottom sold individually) from Zara’s online store and returned them. I initiated the return process three weeks ago, and my order number is 53902860901. When I contacted Zara, they told me that the refund had been sent to my bank. However, when I checked wit...