I tried to contact Zara customer service but my efforts were in vain, how can I get proper help/what other ways can I try?

For about a week now, I have been unable to complete any purchases on Zara’s online store. Even though I have tried using different cards and selecting different products, every order is automatically canceled immediately after the payment is approved. I receive a notification from my bank stating t...

On March 30, 2026, a package containing my Zara dresses was delivered to my address by Kargoex at 11:00 p.m. When I received the package, I noticed that all the bags were wet and the dresses had a strong musty smell. Since the package was delivered in this condition, my items were damaged. After ex...

On March 19, I made a purchase from Zara totaling approximately $198. My order number is 5420*****67. Since March 22, my order has been marked as “out for delivery” in the system, but even after a full week, it still has not been delivered. I have been unable to reach the courier for days—the phone...

On March 3, I ordered a black bomber jacket from Zara’s official website. During checkout, I was offered an “early delivery” option, and I paid an extra approximately $2 to have the item delivered by March 18; otherwise, I could have chosen free in-store pickup. However, as of today, March 27, I sti...

I requested a return for a faux fur animal-print item I purchased from Zara, and I was explicitly informed that my return had been approved and that a refund of approximately $70 would be issued to me. Despite this, my money has not been refunded for a long time, and I am being inconvenienced. I wa...

On March 22, 2026, I placed an order through Zara’s official website. Today, March 26, 2026, when I logged into my account, I saw that my order had been canceled on March 26 without any notification. I did not receive any email, SMS, or phone call informing me of this cancellation. When I noticed t...

I purchased perfume and underwear from Zara’s online store. I returned the items, but even after 16 days, no refund has been issued to my credit card. I see no progress regarding the refund of my $63 payment. Although I contacted Zara customer service about this issue, I have not received any respo...

About 15 days ago, I placed an order on Zara’s online store with order number 5417*****29, purchasing two blouses and one Palazzo soft pant. I returned all three items together; however, in the system, only the refunds for the two blouses appear to be completed, and the refund for the pants has not ...

On February 16, I purchased a pair of suede, thin-heeled boots (size 39, taupe gray, ref. no: 2004/610) from Zara’s online store. Today, I wore the product for the first time, and within just 10 minutes—while I was sitting—the heel broke. A product breaking in this way on first use is both a seriou...

Today, a Zara parcel was delivered to my home address in London, UK, even though it is not my order. The parcel has been sent to my correct address, but the name on the label is “Carli G***” which is not me and has no connection to my household. I have not placed any recent Zara order, so this deliv...

For many years, I have been a regular customer of Zara. I am writing due to several negative experiences I have recently had at the Adana store. This week I went to the store wearing a pair of trousers I had previously purchased from Zara. As I was leaving, the alarm went off at the exit. The staff ...

Today, about one hour ago, I had an extremely uncomfortable experience in the fitting room area of the Zara Metromall store. I was shopping with my mother and trying on clothes while asking for her opinion. However, the fitting room staff tried to force my mother to leave the fitting room area. Even...

On January 29, I placed an order from Zara to be delivered to my address in Konak, İzmir. I even paid an extra shipping fee so that the product would be delivered to me by January 31. Although the system shows that my order has been shipped, as of February 5 there is still no progress regarding the ...

I returned the items from my Zara online order numbered 5408*81. On December 27, 2025, I received an email from Zara stating, “Your refund has been processed,” which also included the refund amount and clearly stated that the payment would be credited back to my credit card within 14 days. However, ...

I placed an online order from Zara on 15 January with order number 54555996780, to be delivered to my address in Beykoz, Istanbul, Turkey. The total amount of the order was ₺2,490 plus shipping cost. The courier company assigned to my shipment is Cargo X, a carrier I had never used before. According...

I purchased a pair of pants and a T-shirt from Zara, and my items were scheduled to be delivered on January 14, 2026. However, despite the time that has passed, the shipment has still not been delivered to me by the courier company. I am unable to get reliable information from either the shipping c...

Regarding my online order number 5453*98, which I placed through Zara’s mobile application on January 4, 2025, the system shows — and I was informed — that the order was “delivered” on January 15, 2025. However, no package was delivered to me, and I did not receive anything. Although my delivery add...

On January 5, I purchased a dress through the Zara app and paid $34. While placing the order, I specifically selected size L, but when the product arrived on January 14, I saw that size XL had been sent instead. This was already a hard-to-find item, and despite carefully choosing the correct size, Z...

On January 3, 2026, I placed an order through the Zara app totaling $152. Although I was informed that my order would be shipped via Cargox and that the estimated delivery date would be January 13–14, no products have been delivered to me. In the app, the shipment status shows “picked up by courier,...

My Zara online order with the number 54110411009, placed on 13 January in Istanbul, Turkey, was supposed to be delivered with next-day shipping. I paid an extra fee specifically for one-day delivery, but today is 16 January and I still have not received my package. Despite paying for this express se...

On January 1, 2026, I purchased a total of 15 items through the Zara online store. A payment of $414 was charged to my credit card, an invoice was issued, and my order status progressed all the way to “items shipped.” However, despite 13 days passing, none of the items have been delivered to me. Ev...

I purchased a bodysuit from Zara on December 23, 2025. On the 27th, I received an email saying that the order had been shipped, but I did not receive any message or SMS from the shipping company, and the order still only shows as “shipped.” When I click “track my order,” the screen says “You cannot ...

I placed a prepaid order for a pair of shoes through the Zara app on 29 December, under order number 54104334335. While placing the order, the delivery point was somehow set to a Zara store in Mumbai, even though I live in Bathinda, Punjab, and I do not have any friends or contacts in Mumbai who can...

I placed an order for a sweater on Zara’s website under order number 471119694544. For the last three days, I have not been able to receive any clear or reliable information about the status of my order, nor have I been able to reach anyone who can assist me directly. I did not receive any SMS or cl...

I purchased a coat from Zara’s online store, but I am experiencing serious trouble with the return process because I need to exchange the size. I have been trying to complete the return for about four days, yet due to system-related and communication issues, I still cannot return the item. Even tho...