Zara Customer Service Says My Return Isn’t Received Despite Evidence

On September 18, I initiated a return request for a children’s polo shirt I purchased from Zara’s online store (Order No: 5432*82). As of today, 11 days have passed, yet I still haven’t received my refund. I’ve already been dealing with this issue for nearly a month since my September 4 order. The ...

I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...

On October 13, I made an online purchase from Zara totaling $222. Because some items didn’t fit or I didn’t like them, I decided to return 7 pieces and sent them back via DHL Commerce. My tracking number is 907485042870 and my order number is 5394*19. My return package was delivered to Zara on Nove...

As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...

On January 22, 2024, I purchased a product from Zara’s online store and returned it within the allowed return period by handing it over to the courier company. My order number is 470095488. However, despite the long time that has passed, the refund of approximately $70 has not been credited to my ac...