Zara Failed to Inform Me About a Lost Package
On November 17, I placed an order through the Zara app for a double-layer knit jacket and a soft knit cardigan. My order number is 5442****450. Even though today is December 2, the order status in the system had shown “shipped” since November 21. When I called customer service, I learned that my order had actually been lost, yet I was never informed about it. I had to chase down the issue entirely on my own just to get an update.
During this process, the $81 payment was charged to my card in a single transaction, and for nearly two weeks my money was essentially stuck. Meanwhile, the products I ordered went out of stock. On top of that, this is not the first time I’ve experienced such an issue. During my call with customer service, the representative even hung up on me, which I found extremely disrespectful.
To resolve the situation and ensure I'm not left without the items due to Zara’s stock issue, I request that the same products be sourced again and shipped to me. I also ask that the communication failures and lack of information I experienced be reviewed, and that proper steps be taken to prevent this from happening again.
