On November 17, I placed an order through the Zara app for a double-layer knit jacket and a soft knit cardigan. My order number is 5442****450. Even though today is December 2, the order status in the system had shown “shipped” since November 21. When I called customer service, I learned that my order had actually been lost, yet I was never informed about it. I had to chase down the issue entirely on my own just to get an update.
During this process, the $81 payment was charged to my card in a single transaction, and for nearly two weeks my money was essentially stuck. Meanwhile, the products I ordered went out of stock. On top of that, this is not the first time I’ve experienced such an issue. During my call with customer service, the representative even hung up on me, which I found extremely disrespectful.
To resolve the situation and ensure I'm not left without the items due to Zara’s stock issue, I request that the same products be sourced again and shipped to me. I also ask that the communication failures and lack of information I experienced be reviewed, and that proper steps be taken to prevent this from happening again.
On December 5, I placed an order through the Zara app, expecting delivery within two days. However, the package was not delivered on time, and the estimated delivery date was repeatedly postponed. Frustrated, I contacted Zara via WhatsApp, only to be informed that my package was lost. How was I supp...
On November 12, I returned the t-shirt and beanie I purchased from Zara’s online store and handed the package over to the courier. Today is December 1, and I still have not received my refund. I have the documents showing that I handed the package to the shipping company, and the tracking system als...
I am extremely frustrated with my Zara order (number 53138769173) that seems to have disappeared during the delivery process. The lack of communication from Zara is incredibly disappointing. After multiple attempts to reach out through various online channels, I have been assured that I will receive...
On the evening of November 27 at 8:02 PM, I made a purchase totaling $216 through the Zara app. Immediately after completing the order, I received a notification from my bank confirming the transaction and showing that $216 had been charged to my credit card. I still have the receipt and the authori...
I placed an order on September 9th with order number 53800986450, and today I finally received it, only to find that Zara sent the completely wrong product. I immediately contacted Zara to request that they send the correct item and that I return the incorrect one. However, I was told that the produ...
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