On 27.11.2025, I placed an order through the Zara mobile app in Turkey. This order was split into three separate shipments. Only two of these have been delivered; the third shipment, which contained pants to be delivered via the Kolay Gelsin courier, has been missing for 12 days and has still not reached me. My order number is 54047885409.
The shipping company states that they never received this package, and despite multiple conversations with Zara's customer service, no concrete action has been taken. I keep receiving the same vague responses, such as “we are looking into it,” yet nothing progresses, and the situation remains completely unresolved.
It is unacceptable that I, as the customer, have to chase after this issue for days. Charging the full amount upfront while failing to deliver the product and not providing transparent and clear updates throughout the process is entirely incompatible with the standards expected from an international brand like Zara and creates a clear sense of customer mistreatment.
I request the immediate locating and delivery of my missing package without any further delay. Otherwise, I will escalate the matter to my lawyer and proceed with all necessary legal actions, including submitting formal complaints to the relevant authorities.
On September 6, 2025, I placed an order through the Zara app for a kids’ cargo jogger pant (order number 5432*16) and selected store pickup at Zara Palladium. However, my package has never arrived and I still have not received the item. I contacted Zara customer service twice via WhatsApp, but never...
My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to unavailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...
On 9 September 2025, I purchased four items totaling ₺3,860 through the Zara app, paying by credit card, and the amount was debited from my account. However, my order never appeared in the system and no order was created, even though I have the payment receipt. After this issue, I contacted Zara’s c...
Dear Sir/Madam, I placed an order numbered 54329055338 on September 7, 2025, through the Zara Turkey website. Despite the promised delivery date of no later than September 10, 2025, as of today (October 6, 2025), the order has still not been delivered. I also paid an additional ₺218 for the “express...
On June 10, 2024, I ordered five pieces for Bayram through Zara's app. The package was shipped on June 14, 2024, but never arrived. Despite speaking with Hepsijet and Zara customer service 5-6 times, I haven't received any results (I was told the relevant department would contact me within 48 hours,...
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