1

Zara Processed a $652 Transaction Without My Consent

İbrahim
İbrahim
Zara
December 2, 2025 11:09 PM85

On December 2, 2025 at 7:53:12 PM, a transaction for $652 was made on my credit card through Zara.com without my permission or knowledge. This charge was not made by me — I have no idea how this happened.

As soon as I noticed the transaction, I called my bank and had my card canceled immediately. When I contacted İyzico, they said they could not help me. When I contacted Zara, they told me they would investigate the issue, but so far they have not provided any clear resolution.

I request that this unauthorized transaction be thoroughly investigated immediately, and that the full amount of $652 be refunded to my card. I also ask that any security vulnerability be identified so that similar incidents do not happen to others in the future.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I tried to contact Zara customer service but my efforts were in vain, how can I get proper help/what other ways can I try?

190 Complaint

I returned an item to the Zara store but didn't receive a refund. How can I speed up the refund process?

194 Complaint

Similar Complaints

I Face Fraudulent Transaction On My Card By Zara Without Consent

Yaşar
Yaşar
Zara
September 30, 2025 8:58 AM36

On September 29, 2025, at 10:43 p.m., a ₺22,139 transaction was made through my card by the merchant Zara. This transact...

1

Zara Charged ₺4819 to My Card Without My Permission on July 29

Ali
Ali
Zara
July 29, 2025 6:14 PM68

On July 29, 2025, at 00:35, Zara processed a ₺4819 transaction on my İş Bankası credit card without my knowledge or cons...

1

Zara Allowed Unauthorized Purchase with My Credit Card Information

Gökhan
Gökhan
Zara
February 5, 2025 6:53 PM111

On 05.02.2025, my credit card information was used to make a purchase from Zara’s online store without my knowledge or a...

1

Zara Ignoring Unauthorized Transaction Case—Need Refund

Eda
Eda
Zara
December 2, 2025 7:35 PM38

On November 22, my card information was stolen and used to make an unauthorized purchase of $156 USD through Zara’s onli...