Today, about an hour ago, a transaction for $817 was made on my Zara.com account using my VakıfBank card — without my knowledge or consent. I received no approval request or decline notice; I only discovered it by chance when I checked my bank account.
I immediately contacted the bank and had my card cancelled for security reasons. I tried calling Zara customer service, but received no answer at all. When I contacted İyzico, they told me I first had to talk to Zara, but offered no concrete solution.
I demand that this unauthorized charge be immediately canceled and that the full amount of $817 be refunded to my card at once.
On July 29, 2025, at 00:35, Zara processed a ₺4819 transaction on my İş Bankası credit card without my knowledge or consent. I did not place any order, authorize any payment, or interact with Zara at that time. This unauthorized charge has caused me serious distress. Upon noticing the charge, I imm...
On December 2, 2025 at 7:53:12 PM, a transaction for $652 was made on my credit card through Zara.com without my permission or knowledge. This charge was not made by me — I have no idea how this happened. As soon as I noticed the transaction, I called my bank and had my card canceled immediately. W...
On April 25, 2025, a purchase totaling ₺2,617 was made at Zara — but I was not the one who made this transaction. Shockingly, the amount was withdrawn...
On September 29, 2025, at 10:43 p.m., a ₺22,139 transaction was made through my card by the merchant Zara. This transaction was carried out without my knowledge or consent. As soon as I noticed it, I immediately canceled my card. This was an unauthorized charge, and I have suffered serious inconven...
On November 22, my card information was stolen and used to make an unauthorized purchase of $156 USD through Zara’s online store via iyzico. The approval code shown on the transaction slip is 722408. I did not place any order, nor did I give any consent for this payment. As soon as I noticed the un...
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