My Zara Sale Order Canceled Without Explanation—12 Items Missing
On November 27, 2025, I placed an order through the Zara mobile app consisting of 13 discounted items, under order number 5399*99. Out of this order, totaling approximately $377, only one item was shipped on November 28, 2025, and delivered on December 1, 2025. The remaining 12 items were canceled without ever progressing to the “preparing” stage, and no explanation was provided for the cancellation. Experiencing similar issues during every sale period has become a recurring, chronic problem with Zara for me.
Even though most of my items were canceled, no refund has yet been issued to my card or account. I have tried calling customer service numerous times, but I have never managed to reach anyone, and I have received no assistance from the Zara online support representatives either. It is completely unacceptable that a customer cannot reach a real representative and that issues are left unresolved like this.
I believe Zara needs to address this ongoing issue in Türkiye during sale periods. There are widespread claims that warehouse staff mark items as “defective” so they won’t be sent out and instead keep them for themselves, and this seriously undermines customer trust. I request that the items I rightfully ordered be sent to me as part of my purchase, or—if this is not possible—that the full amount for the canceled items be refunded to my account without further delay. If this matter is not resolved, I will submit a formal complaint to the Consumer Arbitration Board along with all relevant documentation.
