On November 27, 2025, I placed an order through the Zara mobile app consisting of 13 discounted items, under order number 5399*99. Out of this order, totaling approximately $377, only one item was shipped on November 28, 2025, and delivered on December 1, 2025. The remaining 12 items were canceled without ever progressing to the “preparing” stage, and no explanation was provided for the cancellation. Experiencing similar issues during every sale period has become a recurring, chronic problem with Zara for me.
Even though most of my items were canceled, no refund has yet been issued to my card or account. I have tried calling customer service numerous times, but I have never managed to reach anyone, and I have received no assistance from the Zara online support representatives either. It is completely unacceptable that a customer cannot reach a real representative and that issues are left unresolved like this.
I believe Zara needs to address this ongoing issue in Türkiye during sale periods. There are widespread claims that warehouse staff mark items as “defective” so they won’t be sent out and instead keep them for themselves, and this seriously undermines customer trust. I request that the items I rightfully ordered be sent to me as part of my purchase, or—if this is not possible—that the full amount for the canceled items be refunded to my account without further delay. If this matter is not resolved, I will submit a formal complaint to the Consumer Arbitration Board along with all relevant documentation.
I made purchase number 53321680055 from Zara on June 26, 2024, with an estimated delivery on July 2, 2024. Despite this, Zara failed to deliver my order. On July 8, 2024, I happened to see my package at the office reception and took it to check. The items were intact. In the following days, I checke...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to unavailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...
On June 22, 2025, I made a purchase through Zara's online app. Even after 6 days, the item had not been shipped, and on June 28, I received a notification from my bank stating that the order had been canceled and a refund would be issued. I’ve been completely unable to reach the brand’s customer ser...
On November 26, 2024, I returned items purchased from Zara.com to their warehouse in a single package. The package contained three items, but while one item was refunded, the other two remain unprocessed. The order numbers are 535041 and 539124, and the product reference numbers are 1023/213 and 373...
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