On November 27, I placed an order on Zara’s online store for a total of $169. During this transaction, the same amount was charged from my QNB credit card twice, and a total of $337 was withdrawn from my account. My order number is 5447*****34.
As soon as I noticed the error, I filed a dispute with my bank and then contacted Zara customer service multiple times. However, for over a week neither the bank nor Zara has provided a concrete solution. The bank said Zara has not refunded the overcharged amount, and Zara’s customer service only responds that they will “get back to me later,” dragging out the process.
I made a one-time purchase of $169 — yet the second charge is an unjustified extra billing. I demand that the overcharged amount be refunded to my credit card immediately and that the process be explained to me clearly and definitively.
On November 27, 2025, during a women’s clothing purchase I made through Zara’s online store, my credit card was charged twice for $316 USD each. My order number for this transaction is 5402*43. As a result, a total of $632 USD was withdrawn from my card, but only one of these charges was refunded. T...
On 27 November, I placed an order on Zara’s online store with order number 54473862298. For this purchase, my card was charged twice in the amount of ₺14,469, even though I only made a single order. This is not the first time I have encountered this kind of problem with Zara. Despite this, the perso...
I purchased two separate pieces (top and bottom sold individually) from Zara’s online store and returned them. I initiated the return process three weeks ago, and my order number is 53902860901. When I contacted Zara, they told me that the refund had been sent to my bank. However, when I checked wit...
On the evening of November 27 at 8:02 PM, I made a purchase totaling $216 through the Zara app. Immediately after completing the order, I received a notification from my bank confirming the transaction and showing that $216 had been charged to my credit card. I still have the receipt and the authori...
For about a month and a half, I have been experiencing a serious problem with my Zara online purchases. Since November 3, a total of 11 orders I placed — including the one with order number 5448*72 — are first accepted by the system and then later canceled by Zara. The explanation I have been given...
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