My package from Zara, shipped by UPS Turkey under tracking number 1Z0235FR6869512905, shows as delivered in the system o...n June 4, 2026 — but I never actually received it. No one called me, and nothing was brought to my address. When the branch contacted me regarding this shipment, which is handled o
On June 9, 2026, at 18:38, a transaction in the amount of ₺8,819 was made on my Denizbank Mastercard on the Zara website... without my knowledge or authorization. I am a resident of Diyarbakır, Türkiye, and I was in Antalya on vacation at the time. The purchase was processed in Istanbul, so it was not
On April 15, 2026, I ordered a dress with product code 2747/332/629 through the Zara mobile app under order number 5424*...****67. When the item arrived, I discovered that the size sent to me was incorrect. In addition, the dress appeared to have been previously used or worn. Because of these issues, I
On May 28, 2026, I placed an order through the Zara app for delivery in Ankara, including a bandana and a bracelet. On M...ay 30, I received an email informing me that the sale of the bandana had been canceled unilaterally by Zara. However, despite the cancellation, the refund for the bandana has still
On May 25, 2026, at approximately 10:01 a.m., I visited the Zara store in Ankara Ankamall immediately after opening and ...purchased a size S dress for approximately $32. Because I was in a hurry, I did not try the dress on or inspect it in detail before completing the purchase and leaving the store.
On May 16, 2026, I placed several clothing orders through Zara’s online store for my child. In total, I had three separa...te orders. Two of them were delivered successfully, but order number 5428*****15 has still not been delivered despite nearly a month having passed since the purchase. In addition,
I deeply regret shopping online from Zara. On 01.06.2026, I placed two online orders with the numbers 54285678235 and 54...304823805, with a total amount of approximately ₺36,000. However, both orders have been stuck in the “processing” status for 3 days, and considering that the products may run out o
I placed order number 5468*****42 through Zara’s online store on May 16, 2026. The shipment was assigned to Bir Günde Ka...rgo, and since May 18, the tracking information has continuously shown that the package is “out for delivery.” However, despite this status appearing every day, no one has contacte
I purchased a bag from Zara and specifically selected the expedited shipping option, paying an additional fee to receive... my order faster. I was informed that my package would be delivered on June 4, 2036. Today, I received a notification stating that my shipment was out for delivery. However, despit
Approximately two months ago, I placed order number 60086952322 on Oysho using a friend’s credit card. That order was la...ter canceled, and ever since that cancellation, every order I attempt to place through Oysho or Zara using my own account and my own credit card is automatically canceled shortly a
I purchased a pair of pants with product code 5575/229/800 through the Zara mobile app in Izmir on February 11, 2026. I ...wore the pants only once and then washed them at 30°C according to normal care instructions. After just the first wash, straight white streaks appeared on both legs of the pants, l
I live in Muratlı, Tekirdağ, and I have been experiencing ongoing difficulties with Zara’s return process because there ...is no DHL branch or drop-off location in my district. For Zara online purchases, return shipments are automatically assigned to DHL, and this creates a significant problem for cust
My friends gifted me two Zara gift cards, which I used to make a purchase from the Stradivarius online store totaling ap...proximately $137. During checkout, I applied both gift cards and paid the remaining $11 with my own credit card. Everything worked normally up to that point. After a short period
On May 1, 2026, I purchased the “Thick Knit Top” through the Zara app. My order number is 5467*****26, and I paid approx...imately $17 by credit card. The estimated delivery date was listed as May 7, yet today is June 2, and more than a month has passed without my order being delivered. One of the mos
On May 19, 2026, I placed an order with Zara for 13 items and selected store pickup from the Ankara Ankamall location. A...t the time of purchase, I chose May 23 as the pickup date and expected the order to be available at the store by then. However, I was later informed that the delivery date had bee
I placed an online order from Zara Turkey on May 27th and ordered a perfume. However, when my order arrived, I discovere...d that the product sent to me was completely different from the one I had selected on the website. Because I had seen on the website that products with opened protective film canno
On May 8, 2026, I purchased two nightstands and one vanity table from the Zara Home online store under order number 8009...2837404. When the shipment arrived, both nightstands were completely broken and unusable. The packaging contained virtually no protective cushioning materials and appeared to rely
On April 16, 2026, I placed an online order through Zara and purchased the Zara Home Wooden Kitchen Toy Set for my daugh...ter. When the product arrived, I immediately noticed that it was broken. Because the item was large and heavy, I was informed that I would not need to ship it myself and that a cou
On May 15, 2026, I placed an order through the Zara Home app from Istanbul under order number 80093242490 for decorative... handles. According to the product details, I should have received a total of six handles, packaged as three boxes containing two handles each. However, when my package arrived, th
I purchased a wooden storage unit from the Zara Home online store, but the product arrived broken. Because of this, I re...quested a return. However, for the past week, the shipping company has not come to collect the item from my address. When I contact customer service, I am told that the courier wi
I am requesting information and a resolution regarding a serious issue I experienced with a Zara Home order shipped thro...ugh Bir Günde Kargo. My package, associated with tracking number 5472******92, was scheduled for delivery on May 12, 2026. After reaching the Istanbul Europe distribution region an
On May 13, 2026, I purchased a pedal-operated trash can measuring 47×27×27 cm with reference number 7228/762 from the Za...ra Home online store. The product was delivered to me on May 14, 2026. Although the trash can appeared to be in good condition visually, I immediately discovered that the pedal mec
On May 16, 2026, I ordered the “Fabric Toy Cat Family” product for my baby from the Zara Home online store. My order num...ber is 80111563807. When the package arrived, the shipping box showed no signs of damage, tampering, or having been opened during transit. However, upon opening the box, I noticed
Approximately one week ago, I purchased three identical light fixtures from the Zara Home online store. I completed paym...ent for all three items in full. However, when the package arrived, I discovered that only two of the lights had been delivered. One of the products I paid for was missing from the
