Samsung Mobile

I sent in my brand-new device to the service center because it was randomly turning itself on and off. When the device was shipped, the intake report clearly stated that there was no damage, no marks, and everything was documented. It was then sent to the service center. The first service report sa...

On 08.02.2025, I purchased the Samsung S25 Ultra through Samsung’s online store as a pre-order, and my invoice was issued under the number SSE2025000002504. I paid ₺83,499 by credit card. A few weeks after I started using the device, a burn-like mark appeared on the line next to the SIM card slot. I...

For the past day, I’ve been experiencing a crackling noise only in the videos I record with my Samsung Galaxy S24’s camera. I do not hear this issue when watching videos on YouTube, Instagram, or other platforms—the problem occurs exclusively in videos recorded using my phone’s camera. I haven’t tri...

I have a Samsung Fold 4, and I’m not someone who frequently uses the inner screen. I’ve had the device for over a year, and I’ve probably opened and closed it no more than 100 times. This morning, when I tried to open it, the phone stopped at a 160–170 degree angle and wouldn’t open fully. After doi...

On October 6, 2025, I purchased a Samsung SM-X210RDBRTUR tablet through N11. After the battery fully drained, the device would not turn back on, even when I plugged it in to charge. I tried different chargers and cables, but the tablet showed no lights or any kind of response. I have not yet taken t...

I recently purchased my Samsung A065F. About two hours ago, I installed the new software update that appeared on my device. After restarting, when I entered my PIN code and tapped the “OK” button, I realized the button was not responding at all. Because of this, I cannot use my phone and I’m unable ...

On September 16, 2025, I purchased a Samsung Galaxy S25 Plus 12/256 GB (Black) from the N11 store “Cep-Hane Teknoloji,” paying $1,228 USD. About a month after I started using the device, I noticed an annoying mechanical “clicking” sound coming from the middle of the screen (specifically around the f...

I purchased my Samsung Tab S9 specifically for the DeX home screen feature. After buying the tablet, I installed a software update today, and after the update, I noticed that the DeX home screen option had been removed. I chose Samsung only because of this feature. I contacted customer service abou...

I have been unable to access my Samsung Account on my Galaxy S24 FE for a long time because I forgot my password. Since March, I have tried resetting my password, verifying through email, and logging in from different devices, but none of these methods have worked. I also cannot update my phone numb...

Brand: Samsung Model: Galaxy A54 IMEI: 351890470825596** Since around March, I have been experiencing serious network and mobile data disconnection issues on my device. When I start a phone call, a strange static noise appears shortly afterward and the call drops. As for mobile data, although the p...

Brand/Model: Samsung Z Flip 5 Issue: A crease line has formed along the screen’s fold, and the plastic bezels at the closing edges have fallen off. I have experienced the same problems before, and the device has already been serviced three times. Process: On 2025-01-30, I visited the Samsung Auth...

Brand/Model: Samsung Z Flip 5 Issue: A line has formed along the fold of the screen, and the plastic bezels on the folding edges have fallen off. I have experienced the same issues before, and the device has already been sent to service three times. Process: On 2025-01-30, I went to the Samsung A...

For the past four to five months, I’ve been experiencing a serious focus problem with the rear camera on my Samsung Galaxy S20 Ultra. Photos taken in 1X mode always come out blurry, but when I switch to 0.9X, they become clear again. However, from 1X up to 4X, the image remains blurry, and it only b...

On October 11, 2025, I purchased a brand-new Samsung Galaxy A16 (256GB) from a Turkcell store in Kayseri. However, from the very first day, I noticed a disturbing vibration in the back panel whenever I watch videos or play any type of audio content. The vibration is quite noticeable and makes using ...

I purchased my Samsung Galaxy S24 Plus about six months ago from Hepsiburada. Since I started using the device, I’ve been experiencing severe overheating and rapid battery drain, especially while playing games or browsing the internet. These issues have been happening continuously for the past few m...

On October 14, 2025, around 3:30 p.m., I accidentally dropped my Samsung Galaxy S24 Ultra into a pool while taking photos. The device comes with a water-resistance guarantee, which clearly states that it can withstand up to 1.5 meters of water for 30 minutes. However, my phone was exposed to water f...

For about a month, I’ve been experiencing frequent SIM card disconnections on my Samsung Galaxy Note20 Ultra. To identify the cause, I tried different SIM cards and even replaced my Vodafone SIM at the store, but the problem persists. During this process, I contacted a Samsung service center, but t...

On October 11, 2025, I experienced a shut-off issue with my Samsung Z Flip 4 when folding the device. I took it to the Samsung service center in Sancaktepe under the service number 4289525250 and waited for a response. On October 13, 2025, I received an SMS stating that the repair would cost ₺13,870...

I purchased my Samsung Galaxy Watch FE about four months ago, and it had been working perfectly until now. On October 13, 2025, at around 10:00 p.m., the watch suddenly disconnected from the Galaxy Wearable app, and the device was automatically removed from the app. Since then, whenever I try to rec...

On October 11, 2025, I purchased a Samsung Galaxy S25 Ultra from Media Markt (Invoice/Order No: ad32025000037421). From the very first day, I’ve experienced two major issues: the rear camera flickers when using the flash, and the front camera fails to focus properly. These problems occur every time ...