XM

Since 11:00 a.m. on November 28, 2025, I have been unable to trade on XM Global due to serious technical issues. Both on the MT5 platform and through the XM app, the spreads are widening abnormally, and I cannot intervene in my open positions. Because I am unable to manage my trades in time, a balan...

While trading gold on the MetaTrader 5 platform through XM Global, I suffered a serious loss due to the system failing to respect my order levels and because of price slippage. On November 28, 2025, at 10:03 according to the MetaTrader 5 time zone, the gold position I opened did not follow the take-...

On November 20, 2025, I submitted a withdrawal request for 1,070 USD from my XM investment account. However, even after several days, more than half of this amount has still not been paid to me, and only approximately $447 USD was deposited into my bank account. A significant portion of the amount I...

On November 20, 2025, at 8:16 p.m., I deposited $2,352 USD into my XM account through mobile banking, but this amount still has not been credited to my XM account. Even though six days have passed since the transaction, the funds have neither appeared in my investment account nor have I received any...

I initiated a deposit of INR 25,000 on 20 November 2025 using UPI as the payment method. I copied the UPI ID, but while transferring, I mistakenly deposited INR 30,000. I have already raised the concern, but there has been no proper response except for templated replies. No accountability, no experi...

On November 17, 2015, I transferred $71 USD from my Garanti BBVA account to Xm.com using my card ending in 3988. However, because I sent the money from the wrong card, the transaction did not go through and the funds were never credited. Even though I called the support line multiple times, I did no...

On October 21, 2025, I submitted a withdrawal request of $205.29 through the XM platform. During the process, I was informed that it could take up to five business days, but it has now been seven business days, and the funds have still not been deposited into my Halkbank account. In the past, all of...

I suffered a loss of approximately $93,000 on the XM.com investment platform. Whenever I tried to withdraw my money, they constantly came up with excuses to delay the payment and pressured me to keep trading, which only caused me to lose even more. They even made me open a crypto account and asked m...

On October 24, 2025, I deposited a total of $6,993 into my XM Global account using the MetaTrader 5 platform. When I tried to withdraw my money, I noticed that the withdrawal request had been canceled, and several trades had been made on my account without my permission. As a result, I can no longer...

On October 27, 2025, I deposited $16 into my XM Global investment account through the company’s mobile app, using Ziraat Bank. Even though I have the payment receipt, my deposit was not reflected in my account for a long time. Since this occurred during a period of high market volatility with strong...

On October 26, 2025, at 11:50 PM, I submitted a withdrawal request of $110 through the XM Global mobile app from my standard account using the bank transfer method. Although the app shows the transaction as successful, the funds have still not arrived in my bank account despite the time that has pas...

On October 17, 2025, I transferred $2,000 via EFT to the Ziraat Bank account listed on XM Forex’s official website, intending for the funds to be credited to my MT5 trading account. My transaction reference number is 400446753. However, despite the time that has passed, the funds have still not been...

On October 22, 2025, I deposited a total of $124 into my XM Global investment account via bank transfer in three separate transactions — ₺1,000, ₺2,000, and ₺1,000. However, the total amount has not been credited to my account, and even after several days, I have not received any refund either. Whe...

On October 19, 2025, I initiated a withdrawal request from my XM Global account using the bank transfer method. However, to this day, the funds have not been deposited into my bank account. This was my first withdrawal attempt, and I made the transaction only through my verified account. I contacte...

I was banned for violating the terms and conditions. I did not do it intentionally—it was a mistake, and I am willing to take full responsibility and correct it. However, I am unable to recover my account. I am ready to do whatever it takes to regain access, as XM is the broker I feel most comfortab...

On October 20, 2025, I opened a new XM Global account using the email address k*********@outlook.com**. My account number is #82761527, and I initially deposited $170, which I quickly increased to $600 through trading. However, when I attempted to make a withdrawal request, I received a warning sayi...

On October 21, 2025, at 1:10 PM, I made a bank transfer of $1,860 from Kuveyt Türk Bank to my XM Global Forex account. However, even after more than two days, the funds have still not been credited to my trading account. During this time, I contacted XM Global customer service. They only told me th...

I deposited $79 into my XM Global account (Account No: 321131382) via local transfer through Kapital Bank. I completed the transaction about 24 hours ago, but the funds have not yet been credited to my account. To resolve the issue, I first tried contacting live support, but I only received automat...

About two days ago, I invested $200 in cryptocurrency through the XM app and earned a total profit of $511. However, when I tried to withdraw my earnings, I was informed that the payment would not be processed due to an alleged “IP conflict.” I have always made all my transactions using the same dev...

I’ve been using the XM Android app for a long time without any problems. However, this morning (October 16, 2025), the app suddenly stopped opening. I tried restarting my phone and reinstalling the app, but the issue persists. Because of this, I also haven’t been able to reach customer support throu...

I deposited 40,000 INR into my XM trading account on 16th September 2025, but it has still not been credited. I have registered multiple complaints through email, yet the money has not been added to my trading account. I have already sent the proper documents for my transaction, including the bank s...

Three days ago, I submitted a $200 withdrawal request from my XM MT4 account via bank transfer (account ending in 7222). When I contacted customer service, I was informed that the transaction had already been processed to my account. However, until now, I have not received any payment. This is the f...