In our business experience, this has been the first and last agreement we will ever make with the company Worldline. We had already changed our business address ourselves by updating the header information on our device, but the receipts printed from the POS machine still showed the old address. So,...
Due to a malfunction with the Ingenico fiscal POS device, I contacted the Worldline support center and filed a complaint. When the technician arrived to inspect the device, they informed me that the battery was faulty and needed to be replaced. I paid approximately ₺1600 for a new battery, but it fa...
I had to send my Ingenico Move/5000f device for service three times due to issues with the contactless feature not functioning properly. Unfortunately...
The printer cover of my Worldline IDE 280 Ingenico POS device broke. I contacted the authorized service provider, Worldline Payment System Solutions, and made the necessary payment. I emphasized the urgency of the situation and requested that they replace the cover as soon as possible. Today marks t...
It has been 15 days since we opened a service request with Worldline Ingenico, yet no one has come to inspect the device at our location. We have been...
I purchased a Pinpad for my Worldline Ingenico Move 5000 F device, and it’s been a nightmare ever since. After the initial setup by the service team, I noticed that when certain cards are tapped on the Pinpad, both the Pinpad and the POS system reset, which is extremely frustrating. I’ve contacted s...
My Ingenico device with serial number JI20027760 was shut down after I repeatedly informed Worldline about the issue, and they failed to take action. On 12.08.2024, I received a warning on the device stating, "If parameters are not loaded, your device will be deactivated on 16.08.2024." When I tried...
Handling Worldline Ingenico's POS service seems to cause more trouble than solve problems. You can't bring in the broken device until they come to pick it up themselves, which usually takes about 4-5 days after they promise to come. And they still don't give it back until a week later. They really d...
I sent my broken POS cash register with the serial number JHWE20038879 to Worldline Ingenico so they could fix it. It was thought that the repair would cost around 6,000 to 7,000 TL. As I was thinking about my choices, I saw that your helpline (0850 250 4030) was advertising a deal that gave me a 2,...
Worldline Payment System Solutions Inc. sold me 58 Move5000f model devices. I told the dealer that I wanted the installations done at the central location. The installation records were initiated by the dealer, and technical service was dispatched. However, before beginning the installation, they in...
Last month, I encountered a real headache with my JHWE20022774 device. All of a sudden it gave me an Alert error – twice in the same month! After paying 1,350TL for keyboard replacement, I thought the problem was solved but then it all started up again. This time I was told that I needed to pay 2,13...