On March 9, 2026, I requested a withdrawal of $2,000 from my XM trading account (account number: 331098052) via online bank transfer to my Mashreq Bank account in the UAE. In the XM application, the withdrawal status has been showing as “processed” for several days, but the funds have still not arrived in my bank account.
It has now been seven days, and the money is still missing. I have used XM withdrawals in the past, and they were always completed on time, so this experience is very disappointing. During this period, I sent multiple emails and received only two responses, both stating that I should wait 2–5 business days, which have already passed. I also contacted support by phone; the first time I was told the same thing again, and the second time my call was disconnected without proper assistance.
I request that my $2,000 withdrawal be immediately and securely transferred to my Mashreq Bank account, and that I be provided with clear information about the current status of the funds and exactly when they will be credited. I expect this issue to be resolved as soon as possible, as this delay is causing significant inconvenience and a loss of trust.
On October 21, 2025, I submitted a withdrawal request of $205.29 through the XM platform. During the process, I was informed that it could take up to five business days, but it has now been seven business days, and the funds have still not been deposited into my Halkbank account. In the past, all of...
On November 25, 2025, I submitted a withdrawal request for 1,500 USD through XM Global. Although my request was approved in the system, seven days have passed and the money still has not been deposited into my bank account. XM claims that the issue is caused by an intermediary institution, but since...
On August 28, 2025, I submitted a withdrawal request of $3,250 from my XM Global Standard account (No. 91742052) via bank transfer using Pratik Ödeme ve Elektronik Hizmetleri. However, only part of the money was credited to my account, and approximately $2,500 is still missing. I contacted customer...
On November 20, 2025, at 8:16 p.m., I deposited $2,352 USD into my XM account through mobile banking, but this amount still has not been credited to my XM account. Even though six days have passed since the transaction, the funds have neither appeared in my investment account nor have I received any...
On 16/09/2025, I requested to withdraw ₺1070 from my XM online investment account (No: 361270770). However, the funds have not been transferred to my bank account, and no resolution has been provided since that date. I contacted customer service multiple times and submitted support tickets, but I on...
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