I am filing a complaint against XM Global Limited (xmg**bal.com), FSC Belize License No. 000261/397, regarding the unjustified blocking of my withdrawal.
On March 12, 2026, I deposited $540 via cryptocurrency (USDT/Binance). I have not conducted any trades—my entire balance consists only of my original deposit. Immediately after the deposit, my account was restricted.
On March 13, 2026, I submitted all requested documents, including a photo ID, proof of source of funds, bank statement, and proof of crypto transactions. XM approved all documents except the crypto proof, which I then resubmitted as a full Binance screen recording showing the transaction ID (TxID), wallet address, amount, and date.
XM then demanded an additional screen recording displaying my full name, date of birth, and ID number within Binance transaction screens. However, Binance support confirmed that this is technically impossible, as Binance does not display KYC details in transaction screens. They also warned that sharing such sensitive information with third parties poses serious security risks.
Furthermore, XM is requiring that I withdraw funds via Neteller, even though I deposited via cryptocurrency and Neteller does not support withdrawals in Algeria. This directly contradicts XM Global’s own Client Agreement, which states that funds must be returned using the same method as the original deposit.
Each crypto withdrawal request I submit remains pending for over 40 hours and is then canceled without explanation. Emails sent to ****[email protected] have gone unanswered for more than three days, and live chat support only instructs me to “wait for an email.”
I have already filed a formal complaint with the FSC Belize on March 23, 2026.
I request the immediate release of my $540 via cryptocurrency (USDT) to my original Binance wallet, in accordance with XM Global’s withdrawal policy.
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