Amazon Warehouse Has Not Collected The Broken TV For 40 Days

On 29 August 2026, I purchased a second‑hand Samsung 75" Neo QLED QN85F television, classified as “Like New”, via Amazon Depo for ₺82,174.05 in four instalments. I knowingly preferred a second‑hand product; however, during the first installation on 31 August, the authorised Samsung service detected that the TV came out of the box broken. This situation was recorded in the service report issued on the same date. Following this, on 31 August I created a return request with Amazon. Today is 11 October and despite more than 40 days having passed, the return process has still not been completed. The broken television is still at my home and the amount I paid has not been refunded. The HepsiJET vehicle sent by Aramex was not large enough to carry a 75‑inch TV, so the courier left without taking the product. Later, customer service informed me that collection would be arranged via Kolay Gelsin and then via Horoz Lojistik, yet none of these companies came to pick up the TV. During this period, I contacted Amazon customer service many times. Each time I was told that the issue was forwarded to the relevant department, that its urgency was noted and that it would be resolved “as soon as possible”. Nevertheless, no concrete pick‑up date was given and the problem has not been solved. I had to keep calling just to learn the status of the process. My main grievance is financial. I have already paid two of the four instalments for this unusable TV that I want to return. In order to meet my television need, I had to purchase another product and I am now paying instalments for two televisions at the same time. The unrefunded amount also occupies my credit card limit, which further strains my budget. If requested, I can share the Samsung authorised service report, which clearly states that the TV came out of the box broken, as well as photos showing the damaged screen and product box. I request that Amazon promptly arrange collection of the broken television from my address in Istanbul with a vehicle suitable for a 75‑inch TV, that the full amount of ₺82,174.05 be refunded to the card I used for payment, and that a clear, concrete explanation be provided regarding why the return process has been left unresolved for such a long period.