How can I reach a live/actual person at UPS customer service?

I have a shipment with UPS destined for my address which was supposed to be delivered around 3 December but has still not been delivered. During this period, I had great difficulty reaching customer service; most of the time I could not get through, and when I did, they claimed that my address and p...

Today, my UPS shipment with tracking number 1ZE549G06806469210 was delivered. The moment I received the package, I noticed that the box had been opened and torn. It looked as if someone had intentionally opened it and then tried to close it again. The protective bag inside was also damaged, and the...

I am experiencing serious issues with the delivery of a product I ordered online via UPS. I work at an official institution, and my delivery address was clearly written as Boğaziçi University, Istanbul. Despite this, on November 26, 2025, around 7:00 PM, UPS attempted to deliver my package to the ad...

On November 10, 2025, I purchased the Joie i Spin XL car seat through the E-bebek website and paid by credit card. The system shows the product as delivered to UPS on November 14, but I'm experiencing serious shipping issues. When I track the package using the tracking number on the UPS Turkey websi...

I need to send my JBL Tune 520BT headphones to Aztek Technology for repair under warranty. Through UPS Turkey, I called a courier both via customer service guidance and through the website by entering my tracking numbers, but after 1–2 minutes the system gives an error saying, “There is no shipment ...

On November 13, 2025, I purchased an Apple Watch SE 3 and a charging adapter from Apple’s online store. I placed the order specifically by paying attention to the delivery date because the product was meant to be a birthday gift. Although my package was supposed to be delivered by UPS Turkey on Nove...

My package with the shipping code 1ZA5X7006878392510 was sent from Istanbul to Izmir with the same-day delivery option. However, UPS Turkey did not provide any reason on the delivery date, nor did they provide any information about whether the package would be delivered. While another friend's packa...

I experienced a problem with the delivery of a package under warranty sent to my address in Başakşehir, Istanbul, via UPS Turkey. Despite having previously delivered to the same address without issue, this time my package was returned due to an incomplete address. Furthermore, I was not informed of ...

My package, which was supposed to be delivered to UPS Turkey’s Sinop Branch on October 9, has still not been delivered after 4 days. To get an update and speed up the process, I called the Sinop branch 16 times over Friday, Saturday, Sunday, and Monday, but no one ever answered the phone. I also co...

I ordered a tunic from İnza Moda, but since the product didn’t fit me, I returned it the very next day to exchange it. It’s been about a week since I sent the return, yet I still haven’t received the replacement product. My UPS tracking number is 1Z730V3W6800100061, and I can see that the package is...

The item I ordered from Zara’s online store on September 3 (Order No: 5384*57) was only delivered to me on September 10. Recently, I’ve been experiencing similar delays with all my Zara orders — on average, about a one-week delay for each delivery. My delivery address is Küçükkuyu, Çanakkale. I’ve ...

On September 19, 2025, at 4:51 PM, my Simfer mini oven (valued at ₺2,199) was handed over to UPS Turkey from the Kayseri branch, with tracking number 1Z2564YF6805525124. Even after ten days, it has still not been delivered to my address in Muğla. When I track the shipment through UPS’s mobile app, i...

Since November 2024, I have been working with UPS as a business operating in Ankara. My account was blocked without any explanation, and because of this, I am unable to process my shipments. I have called customer service multiple times and spoken with several different representatives. Each time, I...

On August 14, 2025, I shipped an important package with UPS Turkey to be delivered to Ankara. The tracking number is 1ZW432Y36849820996. Despite the urgency of this shipment, more than 10 days have passed and my package is still missing. UPS customer service keeps telling me it was misplaced in thei...

I ordered 2 items from Amazon USA. One item was delivered to me by another carrier, but the other is stuck in customs in Istanbul. UPS sent me an email asking me to pay an extra ₺1200 for “odino,” which I was willing to pay. However, when I managed to reach their difficult customer service number an...

On August 8, 2025, I received a notification regarding my UPS shipment (tracking number: 1ZE549G06806368918) stating that I was “not at the address.” However, this is completely false because I was at home all day, and no courier ever came to my door. It is unacceptable that a package can be marked ...

On August 11, 2025, I was expecting a package shipped by Altınyıldız through UPS Turkey, with tracking number 1Z892ER96804690367, to be delivered to me via the İzmir Bornova branch. However, even after four full days, my package has still not been delivered. Despite the fact that I was at home and t...

Good afternoon, I would like to know if it’s true that someone from the United States sent me a package, because I find it hard to believe. Supposedly, a UPS agent contacted me asking for a $700 shipping fee. That’s why I’m reaching out to you—I need your help. Thank you.

I was expecting a UPS shipment (tracking number: 1ZW4418F6804398458) to be delivered on July 30, 2025, but today is the sixth day with no delivery and no update. The package has never reached my address, and there was no attempt to deliver or contact me. I have called UPS customer service multiple ...

I ordered two clothing items from an online store that used UPS as the shipping carrier. I’ve had issues with UPS in the past but gave it another chance, hoping for a smoother experience. On July 22 around 11:41 a.m., I received a message stating my package (Tracking No: 1ZE549D26869443271) would be...

I placed an order through the Zara app, and my package (tracking number: 1Z9A88696868114008) was handed over to UPS on July 16, 2025. Today is July 23, and the package still hasn’t been delivered. For the past three days, I’ve been repeatedly calling UPS Turkey customer service. Each time, they tell...

I’m extremely frustrated with UPS Türkiye. I was expecting a delivery, but they never brought my package to me. Later, they claimed that my address was “incomplete.” However, I double-checked the information and can confirm the address was entered correctly. To make matters worse, they never called...

UPS sent me two false notifications in one day, claiming they “couldn’t reach me at my address” and “couldn’t reach me by phone.” That’s completely untrue. I was home all day, my phone was on, and my doorbell never rang. No one came. No one called. I even tried to contact the courier, but they didn...

I’m very frustrated with UPS Türkiye. I scheduled a courier pickup over a week ago and provided all the required information, including my phone number. Yet, they marked the request as invalid, claiming, “There is no call record associated with this phone number.” This is unacceptable. No one from U...