UPS Courier Fails to Show Up for Scheduled Package Pickup

I am filing a complaint because a UPS Türkiye courier failed to arrive despite my scheduling a pickup appointment in the Yenimahalle area. For shipment tracking number 8209164, I scheduled a pickup for 9:00 a.m. yesterday, but no one came. I scheduled another pickup for today, yet the courier still failed to arrive.

Unfortunately, this is not an isolated incident. Every time I try to send a package through UPS Türkiye, I encounter the same problem, and this has happened at least three times now. When I call customer service, I am told that the courier will definitely arrive unless there is a force majeure event. However, in practice, no one shows up, and I am unable to hand over my package.

I request that a courier actually be dispatched during the time window specified when I make an appointment, that the relevant departments be informed about this recurring issue, and that I receive an explanation and an appropriate resolution for the inconvenience I have experienced.