UPS Failed to Pick Up Package for Two Days

I waited for two days starting February 12, 2026, for UPS to pick up my 27-inch Dell monitor from my home, but the courier never came to collect it. Eventually, since I could not wait any longer, I had to take the monitor myself to the UPS Kağıthane branch.

When I arrived at the branch, I realized that the location shown on the map did not match the actual address. It was in a small, warehouse-like place with barely visible signage, in a location that would be very difficult for someone passing by to find. When I asked the staff member why my package had not been picked up for two days, she told me that the employee responsible for that area had quit, and that the delay was therefore normal. I did not appreciate the dismissive tone or the way the responsibility seemed to be shifted onto me.

I cannot accept that a company like UPS would operate with such poor address accuracy, branch organization, and unprofessional communication toward customers. I request that improvements be made regarding this branch and the overall process, that employees use a more respectful tone, and that customers are not left inconvenienced due to internal staffing issues.