UPS Marks Package as Delivered at 8 PM — But It Never Actually Arrived

Müge
UPS
24

A shipment sent via UPS Turkey in Ankara, under tracking number 1Z0J7W746800083454, shows as "delivered" in the system on June 12, 2026, at 8:20 PM — yet the package never reached me. The shipment was registered in my name and to my address, and it was sent using the standard delivery option.
I tried reaching UPS customer service about a package that is being marked as delivered when it clearly was not, but I cannot get through to anyone. I have received no information and no response whatsoever.
I am demanding that my package be located immediately and delivered to me in full. If that is not possible, I expect a full refund and compensation for the damages I have suffered. I also require clear, written communication from UPS explaining exactly what happened throughout this process.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

How can I reach a live/actual person at UPS customer service?

3 Followers
67 Complaint

My package got lost with UPS, what steps can I take to ensure a full reimbursement?

111 Complaint

Similar Complaints

UPS Marked My Package Delivered But I Never Received It

Neslihan
UPS
45

For my shipment sent via UPS Turkey with tracking number 1Z93W2006804353298, I received an SMS around 5:00 PM on Novembe...

UPS Delivery Status False “Recipient Not Available”

Metehan
UPS
36

My shipment with tracking number 1ZA2320E6804302091, which I ordered through the Fenerbahçe SK app and is being handled ...

I Face Lost Package Issue with UPS Turkey Despite 10 Days of Delay

Emre
UPS
55

On August 14, 2025, I shipped an important package with UPS Turkey to be delivered to Ankara. The tracking number is 1ZW...

Zara Shipment Shows Delivered by UPS but Never Reached My Address

Yeşim
UPS
52

My package from Zara, shipped by UPS Turkey under tracking number 1Z0235FR6869512905, shows as delivered in the system o...