I was expecting delivery of two packages under a single order through UPS. My first package, with a different tracking number, was delivered successfully on April 24. However, the second package, with tracking number 1Z0J71E26801248641, has still not been delivered. I did not receive any SMS, email, or phone call regarding this package; I only learned the tracking number after contacting the seller again.
When I checked the tracking details on the UPS website, I saw a note stating that I was not available at my address on April 27 at 10:45 AM. However, no one knocked on my door, called me, or sent any notification at that time. Additionally, although the system indicated that the package would be out for delivery again on the next business day, April 28, I still received no contact or delivery attempt.
My delivery address is Küçükçekmece, Istanbul. I contacted UPS customer service twice. During the first call, I was told that it is up to the courier’s discretion whether to call before delivery. In the second call, they mentioned there might have been confusion and that they had informed the delivery branch about the urgency, but despite this, no action or resolution followed.
I request that my package be delivered to my address on April 29 without any further delay. I also expect the courier to contact me by phone before arrival and that I be notified via SMS on the delivery day, ensuring a transparent and properly managed delivery process.
I am filing a complaint regarding a delivery issue I experienced with UPS. My package, with tracking number 1Z0J71E26800980244, was scheduled for delivery on March 13 to my address in Buca, İzmir, but it was not delivered even though I was home all day. When I called customer service, I was told th...
For my shipment sent via UPS Turkey with tracking number 1Z93W2006804353298, I received an SMS around 5:00 PM on November 20 stating that the package had been “delivered,” yet it was absolutely not received. The shipment was supposed to be delivered to my home, and the recipient was at the address a...
My shipment with tracking number 1ZA2320E6804302091, which I ordered through the Fenerbahçe SK app and is being handled by UPS Turkey, has been showing as “out for delivery” in the system since March 10, 2026. However, no one has come to my door, and I have not received any phone call. Despite this,...
On August 8, 2025, I received a notification regarding my UPS shipment (tracking number: 1ZE549G06806368918) stating that I was “not at the address.” However, this is completely false because I was at home all day, and no courier ever came to my door. It is unacceptable that a package can be marked ...
On April 15, 2025, my package was shipped via UPS Türkiye with my address details entered completely and correctly. Yet on April 21, UPS marked the delivery as failed due to a “wrong address” and returned my shipment without informing me in any way. I received no call, no email, and no notification...
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